Formidable issue again and again and again

[uxmediahouse]

Hi, I just wanted to bring this up again(thrid time). In the last post you said it was incompatible content, but I just ran into this issue again on another site using PRO and Formidable Forms. Seems like this could be an incompatibility issue?

CDG Customer Service Survey | Colorado Design Group

The old post… (there are two of them)

Formidabe Form Issue again

Thanks for any insight here. Formidable asks me to run the regular routine of turning off all plugins etc. I did this, but the issue persists. Where does the fault lie here? I dont get this issue when I use the 2020 Theme.

[marc_a]

Hi Riceman,

Thanks for reaching out.

This issue only occurs some of the installs but I suggest for the quick fix, just follow the workaround I gave it to you because it is still working on any install. We are trying our best that this will be fix on our next cycle of updates.

Hope that helps and thank you for understanding.

[uxmediahouse]

Gotcha! Glad to know a fix is coming and where the source of the issue is. Thanks so much!

[prakash_s]

Hello Riceman,

You’re welcome and it’s our pleasure to help you. If you have any other concerns, feel free to reach us.

Thank you.

[uxmediahouse]

Thanks, for some reason this code is not working this time. I tried it in Global js:

jQuery(".x-global-block-206").html(jQuery(".x-global-block-206").children());

I also tried it just on the Page js, still no luck. for now it is still in the page js

Tried this in an incognito window too, just to make sure it wasnt a cache thing. I have my cache plugin(litespeed) disabled for now.

[tristup]

Hi Riceman,

The selector class .x-global-block-206 used in the JQuery is not in your rendered HTML content and that is the reason why it is not working.
If you are still having the above-mentioned issue, I would suggest you go with the solution given by my colleague Marc at thread: Formidabe Form Issue again

Remember that the suggestion in the above-mentioned thread and the custom code will work if copied as it is and doesn’t conflict with any existing code.
Please note that the code provided serves only as a guide to help you get started custom coding on your own if there’s no option offered in our theme or the products we bundle.
We do not provide support for custom codes that means we can’t fix it in case it conflicts with something in your site nor will we enhance it.

Thanks

[uxmediahouse]

Got it, thanks! Ill track down the selector. But correct me if I am wrong, isnt this a bug or issue with the Pro theme? Formidable points me to the theme for the conflict, and above marc_a suggested there was a fix coming from you guys.

[uxmediahouse]

OH, now I see. I was looking at the wrong piece of code. There is a global fix in the thread you referenced. My bad.

But, this is a Pro issue… right? Just trying to track down the source of the problem. Thanks again for your excellent support.

[marc_a]

Hi Riceman,

Sorry for the confusion about what I said that there will be a fix on this issue. I ask one of our developers and they said that it’s custom code so it would be something wrong in how you implementing it. Since there’s a 3rd party involved in your Global Blocks, we can’t investigate furthermore about the issue.

The piece of code I gave to you will always work for any website that had the same issue as yours but if you would like us to investigate more about the issue, I suggest you to Sign up One where we can answer questions outside of the features of our theme.

Hope that helps and thank you for understanding.