Fonts not changing in Pro

Site: http://wetried.it/

I’ve followed the instructions to change the “headings” font in X. When I change the headings font in the “templates” but it doesn’t change on the live site. I’ve tried renaming it all, too.

Hi there,

As we do not have access to your WordPress Dashboard we can not make sure what should be the cause of the issue. Please kindly get back to us with the URL/User/Pass of your website to follow up the case. Meanwhile kindly follow the steps below to troubleshoot some common cases and get back to us with the result:

  • Make sure that you use the latest version of the theme and the Cornerstone, if not kindly update them
  • Purge all caches if you have a cache plugin
  • Check for possible 3rd party plugin conflict by deactivating all plugins except Cornerstone. If the problem is fixed then kindly activate them one by one to find the plugin responsible for the problem.
  • Is the problem only happening to one page or all pages? If only it is in one page that seems to be a corrupt one so try to recreate the page

Thank you.

Just added a secure note with login information. Just tried those steps and can’t get it to work.

Hi There,

Thank you for the credentials, is this happening only to a specific text? I was able to change your “headings” font to “Baloo” and that did take effect (https://prnt.sc/ho53to), I’ve changed it back to bangers.

Please clarify how we can replicate the issue, and try clearing your browser’s cache.

Have a great day,
Cheers!

You changed the font in Pro -> Templates -> Fonts and it worked? That’s what I was doing but I didn’t see it change. I see it now that you’ve done it.

Hi There,

Yes, that’s what I did. Navigate to Pro -> Templates -> Fonts and change the “Headings” to “Baloo” and as you can see in my screenshot it did take effect. Did the issue persist on your end? Try clearing any caching feature you might have.

Thanks,

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