Failed install site on Design Cloud


Tried everything I found on the forum (increase memory, post size, file size etc.) and nothing works. Please help explain. Thank you.

Hello Thomas,

In that case, please provide us with the admin and FTP access to your site in a Secure Note:

Hello Thomas,

I updated Pro to version 3.2.1. Would you please try now? If it fails again please kindly tell us which site is the one that you want to install so we can try that.

Meanwhile, I suggest that you contact your hosting service provider and ask them to make sure that the domain is whitelisted.

Thank you.

Hello Christopher,

I was able to install the site which is the AUTO site. However, the site is not looking the same as the demo. Would you please help with this? I believe the Home Page is completely missing compare to the demo which has a Home Page with slider on top.

My site:
The demo:

Also, when I use the Slider Revolution plugin, it asks me to register. Do we have a purchase code for this plugin?


Hi Thomas,

This is weird, this is the first time I saw this issue. All the demo pages (except the Home page) seems to be imported properly

Even the Slider is imported

Would you mind resetting your Wordpress installation, using this plugin, this will reset your WP installation to a brand new, making sure nothing is corrupted.

But this time, please import the demo right after you validated the PRO theme (no plugin installed even the Rev Slider). We will manually import the slider after. You can download all the demo slider here.

Let us know how it goes,

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