Cornerstone stopped working in Chrome / Mac

[christian]

Hey Terri,

Since it works on our end but not on yours, it could be that there’s something in your computer or a Chrome setting that is conflicting with Cornerstone.

Please try restoring the default settings of Chrome. If that doesn’t help, try uninstalling Chrome then reinstall again after. Make sure that no Chrome addons or extensions will be added.

It is hard to tell what exactly is causing the issue since this is only happening on your end.

I removed the screenshots of your site in this thread.

Thanks.

[Terri10]

None of that worked. So, since it worked in Chrome before the latest Cornerstone upgrade, how do i roll back to the previous version? Or is it better to just not use Chrome?

[alexander]

Hi @Terri10,

We just released a new version today. Before rolling back, it might help to try updating to the latest version instead. That might make a difference. It isn’t on automatic updates just yet, but you can download it from your account dashboard.

[Terri10]

I’ve download the latest version of X ( 7.1.0 ). The version I’m using right now is 7.0.4.

Can I update just the Cornerstone plugin (currently 4.0.4) without updating the X theme?

Terri

[friech]

Hi Terri,

You need to update both to avoid incompatibility issues. Please update both X and Cornerstone to the latest version (7.1.0 and 4.1.0 respectively)

Since this release is not out in automatic update yet, please follow the Manual Updates guide in the following link: Updating Your Themes and Plugins

Let us know how it goes,
Cheers!

[Terri10]

Upgraded completed. Cornerstone is still not loading in Chrome.

Which version of Chrome are you using on your Mac? When I checked to see if I had the latest version installed, the Google page had the “you’re running the latest version.” However, I don’t think I am, and I can’t install the Chrome download I just now did.

Terri

[ruenel]

Hello Terri,

I am using an older iMac with the latest Chrome. I do not have any issues on my end. I just can’t test your site because I am now blocked again.

Please try to check your site on a different laptop or computer machine. Please also check your Chrome browser as it may have some installed Chrome browser extensions that are preventing the builder from loading.

Kindly let us know how it goes.

[Terri10]

Hi Rue,
You’ve already checked the site and could not replicate the problem.

I just discovered that Google stopped supporting Chrome for OS prior to the version you’re using (10.11.6). I’m using 10.9.5. Since I wasn’t having a problem with Chrome prior to upgrading Cornerstone, I’m thinking that the [previous AND latest] Cornerstone upgrade isn’t compatible with my version of Chrome (67.0.3396.87), which would be why you can use Chrome on my site and I cannot. And of course, I’ll need to update my OS before I’ll be able to update Chrome.

When I get the time, I’m going to update my OS and see if that solves the Chrome problem.

Terri

[ruenel]

Hey Terri,

It’s good to know that you have figured out the caused of the issue.
Thank you very much for letting us know.

Regards.

[Terri10]

This was the most frustrating issue to solve, and look how long it took for me to figure it out! But, problem SOLVED – FINALLY!!! As it turned out, the latest (now 2) versions of Cornerstone won’t work in older versions of Chrome: Nothing older than 67.0.3396.87. And since Google quietly announced that they were no longer supporting previous versions of Chrome for Mac, I was never receiving available update notices.

Terri

[ruenel]

Sorry for that Terri. Still, it’s good to know that you have it figured out.
If you need anything else we can help you with, don’t hesitate to open another thread.