Cornerstone Preview not loading :(

[THG]

Cornerstone loads this message:
The preview could not load. This is most often related to a plugin conflict or aggressive page cacheing. Checking the developer console for errors could indicate what went wrong.

[THG]

Any ideas are much appreciated - pretty much a WP novice - this theme seemed like the best choice for me to work with.

[jade]

Hi @THG,

Thanks for writing in.

Please double checked that you have the latest X and Cornerstone active on your site. Here is a link for a details information on how to do an update:

How to Update | Themeco Docs

Please remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors or any unexpected display issue on the site.

If the issue persists, try having the PHP memory limit of your site increased.

To do this, please edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Here is a details article about the PHP Memory Limit that is in our Knowledge Base:

Troubleshooting - Increasing PHP Memory Limit

In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.

If you are still having an issue, please provide us with the admin details of your site in a Secure Note so that we can check this further.

[THG]

@Jade

Hi @THG,

Thanks for writing in.

Please double checked that you have the latest X and Cornerstone active on your site. Here is a link for a details information on how to do an update:

Setup - Updating Your Themes and Plugins KB


This article was last updated on the February 28, 2018. 

Before updating, please read through this article. If you’re having an issue after updating, we would advise double-checking the points below.

Update Cycle

Whenever a major update is released, we start by making it available on your Dashboard page for download. This can be used for new installations, or manual updating. The release is pushed to automatic updates after some time which allows us to address and potential issues that weren…

Please remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors or any unexpected display issue on the site.

If the issue persists, try having the PHP memory limit of your site increased.

To do this, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That’s all, stop editing! Happy Blogging. */

Here is a details article about the PHP Memory Limit that is in our Knowledge Base:

Troubleshooting - Increasing PHP Memory Limit Support


To be able to use any software with no problem there are minimum requirements that are required for the software to work properly. Our themes and builders are no exception regarding this matter. 

One of the prerequisites of our themes and builders is the PHP Memory Limit settings in the hosting service provider. Our recommended value for the PHP Memory limit is 512MB or higher. Depending on the other plugins that you use and they need that memory as the resource too you may need to have a value…

In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.

If you are still having an issue, please provide us with the admin details of your site in a Secure Note so that we can check this further.

Thank you very much. I will check into these details right away. I appreciate it.

[friech]

Hi,

If the issue persists please provide us login credentials in a secure note so we can take a closer look.

@Themeco1

###Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

Cheers!