I have followed some of the other posts on here in regards to updating Cornerstone. So I went ahead and replaced the Cornerstone folder with the updated Cornerstone files and I get an error message telling me that the license isn’t active, click to fix. I then click that “fix” link and it says I do not have permission. What are my options and next steps?
Hi There @birchwayinc
Thanks for writing in! I have checked the site URL assigned to your Themeco account and I see that you’re using an older version X theme (4.2.2) with the latest version of Cornerstone plugin (3.2.5) which is incompatible. So our validation process will not initiate correctly.
You can see all the latest X compatible version numbers from here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195) and update your X theme (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62).
Once you update your X theme, you should be able to validate your site. In case if you’re still having issues, please check our troubleshooting guide here (https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201).
Let us know how it goes.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.