Cornerstone is continually loading

I am trying to edit a Cornerstone page and the ‘C’ is continually loading.

PHP Memory Limit	512.0 MiB

It seems all of my pages are now “classic elements”.

Are there plugins that are just not compatible that I can check for?

How do we post the private connection information here to help troubleshoot?

Hi @netarus

Thanks for writing in! Could you please try following our general troubleshooting guidelines below and see if you can isolate the issue. Most possible causes are due to caching or plugin conflicts. Also check your PHP version and memory limit.

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X/Pro > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the Theme Options or Child Theme and test the case.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Let us know how it goes.
Thank you.

I think I found the issue… After individually disabling 30 different plugins, this plugin was causing the problem:

FancyBox for WordPress
Activate | Delete
Integrates FancyBox 3 into WordPress.

Version 3.1.5 | By Colorlib | View details

Glad you were able to figure it out :slight_smile:

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