Cornerstone image just loading and loading


I am having an issue with the image upload. I keep getting a spinning loader. Also the element drag and drop is not working properly.

Please Advise,

Hi there,

Thanks for posting in.

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at Please follow the best practices when updating your theme and plugins. See for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

And please provide your site’s URL and admin login credentials on a secure note in case we need to check it.

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

Hey @Saligal,

Your credentials doesn’t work. Please check and it would be best you format it like this.

U: myUsername
P: 23kfhas


Hi there,

Looks like you accidentally removed the site’s URL along with wrong credentials. You have 1 reply and 1 post so I’m not sure what URL I should check. Please provide your site’s URL again.


Hello There,

Did you updated the credentials? We still cannot access your site.
Please double check it.

Thank you.

Hi there,

Thank you for providing the login information. I checked your website but the theme was not X. I activated the X theme and added a new page called Test Page and it worked with no problem. I could access the Cornerstone and add an alert box there.

Would you please kindly get back to us with more detailed information about the problem you are experiencing with the name of the page which you say the loading shows?

Thank you.

Hi there,

Thank you for your message, please kindly add the reply button to reply and do not use the Secure note. The secure note is only for exchanging private information.

You did not give us the name of the page you have the problem which you explained. Did you check the Test Page I have created?

Maybe it is only a symptom of one page which is corrupt.

Kindly get back to us with more detailed information and the exact page name so we can be of a help here. Regarding the error you described you can see the troubleshooting guide here:

Thank you.