Convert Plus Popup Modal from Image in Grid Blocks not working


I have images placed in a Classic Block Grid and I want to have an individual popup modal for each image to appear AFTER the image has be clicked.

I’ve tried to achieve this goal using the 'how to trigger a modal in cornerstone", using these instructions:

However, when I click the image it goes to the image URL instead of opening the modal.

Can you please assist me?

Best regards

Hello @jwareconsulting,

Thanks for asking. :slight_smile:

If you have followed the instructions mentioned in the ConvertPlus documentation and image is pointing towards URL rather then opening in lightbox, then please try out following solutions:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  4. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

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