Than you so much!!
So the site does show up properly now except that the mobile menu is not showing up. I have an example of another site where we were using the same sort of mobile menu. I believe that is why that mobile them switcher was installed.
We also do not have the contents that were in the right side of the header previously. I can show you those examples as well. Please let me know and thank you again.
Hi there,
That site uses sticky mobile menu and not a mobile theme, perhaps you can use the same sticky menu on your site instead of using a mobile theme?
And if you wish to use X’s default mobile menu, then you should remove this custom CSS
.x-btn-navbar, .x-btn-navbar.collapsed {
display: none !important;
}
It’s the one that hides your mobile menu.
Thanks!
Hello there,
Just to follow up, I have updated the URL’s of the missing images in your footer.
Thank you.
Yes we were using the same mobile menu. That is what I am saying. It was the same one but now it is not showing up.
It was showing up before and now it is not.
Same for the top right content in the header. It is now gone. That is what I said in the last comment.
OK thank you! Can you help with the other mobile menu/header content issue? I thought I was pretty clear about it but perhaps I did not explain it correctly originally. Let me know if you can understand what I am referring to.
Mobile menu / sticky menu is not showing up on mobile phones currently. Same for the header right side content that you see on the desktop. That is not showing up on the mobile phones either currently.
Hi there,
Thanks for posting in.
In that case, please provide the login credentials from the other site, we could use it for comparison of what’s changed. The plugin that was disabled is the Any Mobile Theme switcher so I’m not sure its relation with the sticky mobile menu.
Thanks!
ok thank you. I have just included that.
Hi there,
I checked the case. If by the mobile menu you are talking about the screenshot I added to the Secure Note, then it is added using the plugin which we detected was the original cause of the problem.
Please contact the plugin developer to get help about the fact that it is not compatible with Visual Composer and our theme anymore.
For the header top right section I checked the working website and you added series of the code in the X > Launch > Options > Header > Misc > Topbar:
But in the new version the Topbar is off:
Please consider that we do not know what customization you do on your website and it is extremely time-consuming to find what you have done.
Unfortunately we can not give further comparison service between the versions and you need to do it yourself and adjust necessary changes yourself.
Thank you for your understanding.
What kind of thing is it to tell someone to do it yourself? Is there someone who we can just hire here to help us? If we had one person like @jumar for ex then it would be easy to tell him what we did in terms of dev. We’ve waited a full week on this because response times are so horrible right now. We’re here because youre the experts.
Hi there,
I checked and yes, there are many different setup and customization done comparing the two sites, and that’s something we’re not familiar with. I recommend contacting the developer that created it. We do, are familiar with the theme and we’ll fully support it with no question, but we’re not familiar with the customization done by your developer, plus, with 3rd party plugins being used.
And the fact that you hide the theme’s menu to give room for the sticky menu, then it’s not really a theme related issue. The one who can help you is the one you implemented the sticky menu.
Thanks for understanding.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.