I look after a website for someone and they have decided to sell their business. Yesterday the new owners wanted access to the website, so I thought I’d just make sure everything was up to date before giving them the details.
The website has been live since 2015 and was built using X/X child theme. Apart from updating the odd detail and doing WP, theme and plugin updates, the site has not really been touched and has had no previous issues.
This morning I couldn’t login to the WordPress dashboard. I kept getting an HTTP Error 500 message, so I got in touch with my hosting company. They disabled all the plugins so I could get access to the dashboard.
Once in I started to reactivate all my plugins. When I got to Revolution Slider I got a fatal error message…
So, I thought I would delete the plugin and reinstall it. But when it came to activating it, I got the fatal error message again. Then I noticed there was an error in connecting to the extensions list in the X-Addons. And when I checked, it looked like the license wasn’t linked to the site but when I tried to do that I again got a connection error message.
I sent my hosting company your connection troubleshooting information, which they worked through but couldn’t see the problem. They did ask for an IP address for theme.co.
Can you help me to understand what is going on and how I fix it?