Cannot Launch Header and Footer Editor

Support
#1

Installed X yesterday and have not been able to enter and create a header or footer. It just keeps spinning. I have read through some post and my server is up to date with php, so I am not sure what I need to do. Please let me know. Thanks.

http://hoopsministry.com/sports

#2

Hello Bret,

Thanks for writing in! You maybe experiencing PHP memory exhaustion. ◊​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Perhaps this video could help:

We would loved to know if this has work for you. Thank you.

#3

Hi,

I increased the php memory to 512M. See here http://hoopsministry.com/sports/phpinfo.php

I am still unable to open up header and footer editors. Any other suggestions.

#4

Hi Bret,

Try also increasing the max_execution_time to 300 you can follow the guide here.

If the issue persists, please do testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that did not resolve the issue, please provide us login credentials in a secure note so we can take a closer look.

Thanks,

#5

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