Cannot access page builder after updating to latest version of pro


I have tried updating to the most current theme version (pro) a couple of times, but every time I do, I then cannot access the page builder. It just keeps loading endlessly.

then I have to restore the site to a previous version.

Can you help me work out where the error might be?

the site is:

Hello Sophie,

Thanks for writing in!

  1. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  2. I see that you are using Autoptimize plugin. Please clear the cache to avoid any conflicts.
  3. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

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