Can not install themes from design cloud

[Chen]

when i install theme, i recive this eror:
we’re sorry, the demo failed to finish importing.

what is the problem?
how can i instal themes? so i cant use x theme any more.!!
until last month i had no problem.

[ruenel]

Hello Ronald,

Thanks for writing in!

Could you please update to the latest versions?
Our latest versions are:

• X theme 7.1.2
• Cornerstone 4.1.2
• WordPress 5.3.2
• PHP 7.3

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Meanwhile, please go to X > Status. Copy the results and post it in your next reply.

Please let us know how it goes.

[nabeel]

Hi Ronald,

Upon checking your status report, I see you have very low Memory Limit (see https://theme.co/docs/how-to-increase-php-memory-limit) and other settings. Please contact your hosting provider to increase your allocated memory limit or do it yourself by adding this code to your wp-config.php file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Sometimes hosting services do not allow you to increase the PHP memory limit by yourself and you will need to contact your hosting service provider to make the necessary changes.

Looking on other configuration values, you also need your hosting provider to increase the following PHP settings to the specified value or to the maximum the web host can increase.

upload_max_filesize = 100M
post_max_size = 100M
set_time_limit = 5000s
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Also the allow_url_fopen setting in your server must be On. That setting allows your server to retrieve data from other servers.

Let us know how this goes!

[ruenel]

Hello Ronald,

To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Meanwhile, please check your Modsecurity. You might be blocking connections to Theme.co or the http://example.com/x/ url.

Thank you in advance.