Being Used on Another Site

When I try to enter the purchase code on my site it says it is being used on another site. I think it used to be validated. When I check out licenses the domain appears to be correct. This is preventing me from updating the X theme.

Hi There,

Thanks for writing in!

Can you please revoke the license for the site and revalidate it again.
Please check the validation trouble shooting if you may have the issue.

If that doesn’t help please send us your login details so that we can have a look.

Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!

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