API key not working


I’m trying to submit the API key but I always get an error showed above in uploaded image. The site is: https://www.ganjllc.com/

I’ve also tried removing https, but it didn’t work (I’ve found that in previous posts). I’ve also contacted my hosting support and they’ve checked everything you’re suggesting and everything is OK on our end.

Can you please check it out?

Best regards

Hey Matt,

If you have followed everything in our Validation Issues Troubleshooting Guide, the cause is highly likely because you’re using a very old version of X and Cornerstone.

In this case, you would need to manually update X and Cornerstone. You can follow the Manual Update instruction here: https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62. Also, update WordPress as the latest versions are made to be compatible with the last 3 versions of WordPress

After everything’s updated, try validating again.

If that doesn’t help, please provide the following in a Secure Note

  • WordPress Login URL
  • WP Admin Username and Password
  • cPanel access (ask your host if you’re not sure)



Thanks for your help, it gave me some ideas so I made my site work :slight_smile:

You’re welcome Matt!

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