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Archive / X's customizer isn't working anymore in WP 4.7.3
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  • March 6, 2017 at 6:36 pm #1396962
    Abd Ur Rehman
    Participant

    X’s customizer isn’t working anymore in WP 4.7.3. Have a look below:

    Any idea?

    March 7, 2017 at 1:48 am #1397326
    Friech
    Moderator

    Hi There,

    Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    March 9, 2017 at 4:27 pm #1401144
    Abd Ur Rehman
    Participant
    This reply has been marked as private.
    March 9, 2017 at 11:18 pm #1401519
    Rupok
    Member

    Hi there,

    You are using multiple security plugin which is unnecessary and I think one of them causing the issue. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    March 12, 2017 at 8:09 am #1403790
    Abd Ur Rehman
    Participant
    This reply has been marked as private.
    March 12, 2017 at 8:54 am #1403806
    Thai
    Moderator

    Hi There,

    After deactivated the WP Super Cache plugin, everything is working again.

    Cheers!

    March 13, 2017 at 5:52 pm #1405585
    Abd Ur Rehman
    Participant
    This reply has been marked as private.
    March 14, 2017 at 3:24 am #1406053
    Christopher
    Moderator

    Hi there,

    Please check provided password, it doesn’t match with username anymore.

    Thanks.

    March 14, 2017 at 7:31 pm #1407283
    Abd Ur Rehman
    Participant
    This reply has been marked as private.
    March 15, 2017 at 2:20 am #1407651
    Christopher
    Moderator

    Hi there,

    I’m sorry but it shows following error even with new password.

    ERROR: The password you entered for the username x-support is incorrect.

    Thanks.

    March 15, 2017 at 12:39 pm #1408362
    Abd Ur Rehman
    Participant
    This reply has been marked as private.
    March 15, 2017 at 8:52 pm #1409016
    Friech
    Moderator

    Hi There,

    The issue seems not to be on the customizer settings because your settings works on my end. Please do a testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    While doing this please clear and disable your caching plugins, just to make sure your site is serving the updated files/code from the WP 4.7.3 and not a cached file. You can enable back your caching after we have solve this issue.

    Thanks.

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