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[chelseakleinsasser]

Hello,
Our site went live a few weeks ago, and since then I haven’t been able to Update X-Theme, Cornerstone or Rev Slider.

[chelseakleinsasser]

This reply has been marked as private.

[Prasant Rai]

Hello Chelsea,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[chelseakleinsasser]

This reply has been marked as private.

[Rad]

Hi Chelsea,

I like to test the update too, but since this is live, would you mind backing up your site first? Update may break your site if it fails, and we recommend to test updates on staging/test site first.

Thanks and let me know.

[chelseakleinsasser]

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[Christopher]

Hi there,

1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

Hope it helps.

[chelseakleinsasser]

That worked.
Thank you!

[Prasant Rai]

You are most welcome. 🙂

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