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  • March 1, 2017 at 9:01 am #1390360
    jeffhopkins
    Participant

    hatedateshow.com
    WP: WordPress 4.7.2 running X theme 4.6.4
    Cornerstone 1.3.3

    Changes I’ve made in width/boxed/not boxed are visible in customizer and can be save and applied.
    Changes to the background image, nav bar, color (light/dark) cannot be applied or saved.

    Have emptied cache/new install WordPress/new install X Theme and Integrity Demo.

    Help please and thank you.

    Jeff

    March 1, 2017 at 9:46 am #1390427
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    March 2, 2017 at 9:26 am #1391970
    jeffhopkins
    Participant
    This reply has been marked as private.
    March 2, 2017 at 10:13 am #1392039
    Rahul
    Moderator

    Hey There,

    Thanks for providing us the login credentials.

    Unfortunately, we’re unable to replicate this issue here. We’ve made changes and they were saved successfully.

    Kindly clear your cache first. You can try with the following plugins:

    – W3 Total Cache: https://wordpress.org/plugins/w3-total-cache/
    – WP Super Cache: https://wordpress.org/plugins/wp-super-cache/

    Hope it helps, let us know how it goes with you.

    Thanks for understanding.

    March 2, 2017 at 2:48 pm #1392393
    jeffhopkins
    Participant

    I’ve used w3 total cache to clear cache and the problem persists.

    Am I using this incorrectly?
    Here is a video showing what’s happening. Can’t change the background image.

    https://www.RelayIt.net/?c=MHP7F2DhsgBzFGMgP37bj6J7g2fFnM2rJ9HK

    March 3, 2017 at 12:16 am #1392955
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! I have downloaded the video which is almost 40MB and have seen the video. To change the background image for your homepage, please edit it and change the background images in the Page Settings section. You can check it here: http://prntscr.com/efein2, http://prntscr.com/efej2s

    And if you are editing with Cornerstone, you can go to Settings tab > X Settings > Background images. You will have to insert the direct file path of the images and separate them with commas. Please check it here: http://prntscr.com/efejaw

    And by the way, please do not forget to clear your site cache and plugin cache before testing your site again.

    Hope this helps.

    March 3, 2017 at 1:57 pm #1393700
    jeffhopkins
    Participant

    Thanks for the answer!

    March 3, 2017 at 2:27 pm #1393719
    Joao
    Moderator

    You are welcome

    Joao

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