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  • May 2, 2016 at 9:27 pm #910070
    Inetmarketing
    Participant

    Hi,

    I bought the X theme on 2016-03-29. I sent the licence (purchase) code to my web developer to install the Theme. It was the first time I purchased anything from you so I did not know that I would need to create an account and register the licence here. Only later, after purchasing another licence I realised that I needed to do it for the first purchase.
    However, my web developer has registered that licence under his account.

    I do not work with that web dev anymore and want to register the first purchase within my account. I bought the licence at the end of the day.

    Can you help me out with the issue?

    Thanks

    May 3, 2016 at 1:49 am #910273
    Rupok
    Member

    Hi there,

    Thanks for writing in! You could ask your developer to revoke the license from his account. He won’t be able to do it by himself and need to our support for that.

    You can provide the purchase code in a private reply so that we could check which account it belongs to.

    Cheers!

    May 3, 2016 at 2:12 am #910290
    Inetmarketing
    Participant
    This reply has been marked as private.
    May 3, 2016 at 8:00 am #910667
    Christian
    Moderator

    Thanks. I’ll forward this to our accounts manager.

    May 8, 2016 at 9:19 pm #981577
    Inetmarketing
    Participant

    Hi There.

    Any updates for my request???

    As my feedback I would say that your verification system allows unethical developers take advantage of their non-technical clients (business owners) and hold them as hostages. Because it seems there is no way to get a licence back if it was registered by dev under his/her Themeco account.
    In other themes I have bought I can revoke an access within my website and it revokes the access on Theme’s site at the same time, regardless who registered it before.

    Thanks

    May 9, 2016 at 6:03 am #982035
    Rubin
    Keymaster

    You’re all set!

    May 9, 2016 at 6:33 pm #983166
    Inetmarketing
    Participant

    Thank you. I appreciate your help.

    May 9, 2016 at 11:11 pm #983478
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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