Navigation
Archive / X Bundled Plugins Not Updating
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • April 25, 2016 at 4:46 pm #899348
    decastell
    Participant

    Hi There,

    For some reason X isn’t updating the Cornerstone, Slider Revolution, and ConvertPlug plugins. Any reason why not?

    Login credentials in next post.

    April 25, 2016 at 4:47 pm #899350
    decastell
    Participant
    This reply has been marked as private.
    April 26, 2016 at 7:46 am #900247
    Christopher
    Moderator

    Hi there,

    1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    Hope it helps.

    April 30, 2016 at 12:23 pm #907068
    decastell
    Participant

    Tried all of that and it didn’t work. Any other thoughts?

    When I disabled the site on your server the wordpress side still thinks its active if that helps at all.

    April 30, 2016 at 2:43 pm #907177
    decastell
    Participant

    also revoking validation doesn’t work.

    April 30, 2016 at 7:10 pm #907338
    decastell
    Participant

    I really do need someone to look at this issue as it’s preventing me from updating the plugins on the site. I’ve followed the steps you suggested and the problem remains.

    May 1, 2016 at 4:52 am #907654
    Christian
    Moderator

    Hey there,

    There’s currently a license sync issue that is currently being investigated. You will need to revoke validation both in Addons and in the License Management page. You will then need to validate X again using the steps at https://community.theme.co/kb/product-validation/. If you could provide a screen recording, that would help us greatly. I’ll also endorse this to our accounts manager. But before that, please ensure everything is correctly setup.

    Thanks.

    May 1, 2016 at 10:35 am #907935
    decastell
    Participant
    This reply has been marked as private.
    May 1, 2016 at 1:07 pm #908114
    Rupok
    Member

    Hi there,

    Thanks for updating. I have tried to update Cornerstone and it says it’s updated successfully although it wasn’t. So I think you fare facing the same. I am not sure why this is happening but this is weird for sure. We’ll forward this to our developer to investigate more. Meantime kindly update the plugins manually. Kindly remove them from wp-content/plugins/ and install again from X Addons menu.

    Cheers!

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-899348 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>