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[Bill R]

I am developing a new website for my business in a sandbox location. I have purchased X for the production site, although it isn’t yet in use there. I have validated my license for use on my sandbox development environment.

When I try to use the X-Addons page to install extensions and approved plugins, it errors out. the error message says “Your WordPress file permissions do not allow plugins to be installed.”

I have had my webmaster look at this and it seems that for some reason I am not getting prompted for my ftp account/password when the install button is clicked.

Can you help?

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

[Bill R]

This reply has been marked as private.

[Darshana]

Hi there,

Your FTP credentials are working but your WordPress credentials are invalid. Could you please confirm? so that we can look into your issue.

Thanks!

[Bill R]

This reply has been marked as private.

[Nico]

Hi There,

Upon further research on how to fix this issue, I saw this thread below. Please follow the link below:

https://community.theme.co/forums/topic/unable-to-install-extensions-3/page/2/#post-871800

Let us know how it goes.

Thanks.

[Bill R]

This reply has been marked as private.

[Darshana]

This reply has been marked as private.

[Bill R]

OK. Figured out that my change from port 21 (as instructed in your docs) to port 22 was causing the problem. Normal plugin page now working as well as X-Addon page. Thanks for your support!

[Joao]

Glad to hear it,

Cheers

[Bill R]

Summary:

I set ownership and permissions as specified at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/

All files and folders are owned by me and by a group that includes me and my webserver
All files except wp-config.php have 664 permissions
All folders have 775 permissions
wp-config.php has 660 permissions

Added my FTP credentials directly to my wp-config.php file.

define( ‘FTP_USER’, ‘replace_this_text_with_ftp_username’ );
define( ‘FTP_PASS’, ‘replace_this_text_with_ftp_password’ );
define( ‘FTP_HOST’, ‘ftp.your-site.com:21’ );

You can add this before the following lines.
/* That’s all, stop editing! Happy blogging. */

X-Addons page now fully functional

[Joao]

Thanks for your input 🙂

[Author]

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