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  • March 3, 2017 at 10:57 am #1393500
    Steve S
    Participant

    I found a number of topics about this and even an article you posted in January, but when I try to add Total Cache (or the other top cache plug in) I am told I can’t install it. I’m working to speed up my site and would really like to be able to use a cache plug in. Any suggestions.

    Thanks.

    March 3, 2017 at 11:28 am #1393543
    Prasant Rai
    Moderator

    Hello Steve,

    Thanks for writing in!

    You can try using WP Super cache.

    WP Super Cache

    Thanks.

    March 3, 2017 at 12:38 pm #1393619
    Steve S
    Participant

    That is one of the plugins that gave the warning (and won’t let me install it though the plugin page) “this plugin is not allowed” – it’s on the screen shot I sent you. I imagine I can manually install it but figure there’s a reason for the warning.

    Steve

    March 3, 2017 at 1:49 pm #1393693
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    March 3, 2017 at 1:50 pm #1393695
    Steve S
    Participant
    This reply has been marked as private.
    March 4, 2017 at 12:24 am #1394146
    Christopher
    Moderator

    Hi there,

    The provided credentials didn’t work, please check.
    For the time being, if you have any security plugin, please disable it and then try to install W3 total cache plugin.

    Hope it helps.

    March 4, 2017 at 9:53 am #1394438
    Steve S
    Participant

    I’m confused why X Theme keeps avoiding a straight answer to this question. I found a number of other posts asking the same. When trying to install is say “The plugin is not allowed” for both the top cache plugins. I am not running any security plug in or hardly anything outside of what came with X (plus Yoast SEO, google maps, smushit). I can install this through my FTP but just want to make sure I’m not going to cause problems with my site.

    I forgot our password for the site was updated – I’ll send that in a private message.

    Thanks.

    March 4, 2017 at 9:54 am #1394440
    Steve S
    Participant
    This reply has been marked as private.
    March 5, 2017 at 12:12 am #1394806
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! I have checked the plugins section and I can see this noticed. Please be advised that this has nothing to do with X or Cornerstone. Just to prove it, I want you to deactivate X theme and use the TwentyFifteen theme. You will still see this notice. That is because this comes from your host. It could that your hosting provider has blocked this plugin from being installed. This issue needs to be addressed to GoDaddy as they seem to have blocked the installation of W3 Total Cache on some of their hosting plans. Please check this out: https://uk.godaddy.com/help/installing-and-configuring-the-w3-total-cache-plugin-on-wordpress-7299

    Hope this explains it.

    March 5, 2017 at 12:02 pm #1395232
    Steve S
    Participant

    You nailed the problem. I really appreciate the quick support you guys give.

    March 5, 2017 at 8:42 pm #1395616
    Rue Nel
    Moderator

    We’re happy to help you out.
    If you need anything else we can help you with, don’t hesitate to open another thread.

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