[ms999kParticipant]

Today I updated WordPress and X Theme and my WooCommerce shop and its contents have disappeared. Within my WordPress dashboard the plugin has disappeared. If I try to reinstall the plugin it fails: “Destination folder already exists. /websites/123reg/LinuxPackage23/be/sp/ok/bespokedrivertraining.com/public_html/wp-content/plugins/woocommerce/”

WP version 4.4.1
X Theme version 4.3.0
URL: bespokedrivertraining.com

Any ideas on how to fix this whilst not losing the previous settings and shop items?

Thanks.

[FriechModerator]

Hi There,

Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[ms999kParticipant]

This reply has been marked as private.

[DarshanaModerator]

Hi there,

I’m sorry but we need your FTP credentials to manually upload your WooCommerce plugin. You can get your FTP credentials from your hosting provider.

Thanks!

[ms999kParticipant]

This reply has been marked as private.

[ChristopherModerator]

Hi there,

Upon checking your FTP files, woocommerce folder exist in /public_html/wp-content/plugins. Please download woocommerce v2.4.10 from https://wordpress.org/plugins/woocommerce/developers/, unzip the file, connect to FTP and upload woocommerce folder in /public_html/wp-content/plugins. Make sure to replace existing woocommerce folder.

Hope that helps.

[Author]

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