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[Pablo F]

Hi,

Since WP 4.5 I cannot update it anymore. When starting the process, I get a blank page and it doesn´t finish.

I´ve tried deactivating some plugins like Mapify Pro, iThemes Security or W3 Total Cache and it´s also the same.

Do you know if there are compatibility issues between X-Theme/Cornerstone and WP 4.5+?

Thank you in advance.

PS: I send you the login credentials in the next private post.

[Pablo F]

This reply has been marked as private.

[Joao]

Hola Pablo,

I am not sure why that is hapenning but you could do a manual update of your wordpress via ftp.

Please refer to this link

http://www.wpbeginner.com/wp-tutorials/how-to-manually-update-wordpress-using-ftp/

About issues regarding versions and compatibility please check our changelog page

http://theme.co/changelog/

Let us know if you need further help.

Gracias 🙂

[Pablo F]

My server support have checked this issue and have answered:

“Your upgrade is timing out due to an issue with your custom theme.”

I´ll give you more details in a private message.

Thank you.

[Pablo F]

This reply has been marked as private.

[Pablo F]

Hi again,

I´ve checked the issue could be focused on this function:

// Avoid Revolution Slider plugin to send update alerts
// =============================================================================

function my_filter_plugin_updates( $value ) {
    unset( $value->response['revslider/revslider.php'] );
    return $value;
 }
 add_filter( 'site_transient_update_plugins', 'my_filter_plugin_updates' );

I own a Revolution Slider license apart from the one that comes with X, because of the templates repository. I´m not sure if I can update Revolution Slider from the X version to the latest version of the plugin so I keep the version that comes with X-Theme. As I´ve seen in this forum, sometimes you said it´s recommended and safe or not recommended due to possible incompatibilities. So I´ve decided to set this function to avoid accidental updates.

Can you confirm if this function is the cause of this issue, please?

[Rad]

Hi there,

Users and even on my installation has no update issue. Connections are done with the hosting’s site and initiated by WordPress. X theme only provides the Update location where WordPress can download it. It’s not due to the theme.

I like to test it through FTP, but I’m not able to find the /wp-content/ folder. Is it located on other subfolders?

According to your hosting provider, what’s on the line 224 of this file /home3/adagiodi/public_html/data/themes/x-child/functions.php ? It’s a child theme, there should be no update related coding that comes with it. It’s should be empty upon a fresh install. If the code that’s on line 224, then please try removing it and test it again.

Thanks!

[Pablo F]

Hi,

As you could see, I have specified the /wp-content directory is /data in my last private message.

Regarding that function (the one which is on the line 224), I have tried removing it (also the entire code of my child functions.php file), and the WP updating process hangs again.

Any solution?

Thank you.

[Nabeel A]

Hi again,

I switched themes with Twenty Sixteen and still it is not updating. There must be something else with your server. Try to do a manual update of your wordpress via ftp. Please refer to this link http://www.wpbeginner.com/wp-tutorials/how-to-manually-update-wordpress-using-ftp/

Let us know how this goes!

[Author]

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