[Eric Greenspan of 74 SystemsParticipant]

When you select a variable option at http://74systems.com/shop/74-ignite-program-monthly/, if there is already something in the cart, NOTHING happens. You can re-add the same variation and it will go but if a user changes their mind, they will be stuck at this stage and I will lose a sale. They used to replace the ones that already existed. Now they don’t and there’s no error message. Buyers are bouncing. Woo blames you. I like you a lot, so I won’t call it blame but sure would appreciate your help. Both schoolofbookkeeping.com and 74systems.com have the issue. And only 74Systems still has the issue of not being able to edit the variations. The Expand/Close buttons do not work and there is an error message being thrown. I posted about this here. https://community.theme.co/forums/topic/woocommerce-products-wont-all-me-to-make-changes-or-expand-variations/

[RupokMember]

Hi there,

Thanks for writing in! Would you clarify what you actually meant by “Woo blames you”. Did you reach to them and got any answer regarding X? Kindly let us know details about the issue they addressed and how it’s related with X.

Cheers!

[Eric Greenspan of 74 SystemsParticipant]

Sorry, that was me being funny. Woo said it was theme related. With 2016, the button is greyed out. With X, you just click and click and click. Either way, whatever just changed recently, I cannot use variations unless I purge the cart each time.

[LelyModerator]

Hi There,

You could try testing for a plugin conflict first. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. If not a plugin conflict, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Eric Greenspan of 74 SystemsParticipant]

I have already done this. I think it’s a conflict within Woo. I tried the 2016 theme and it didn’t help. It’s really frustrating.

[LelyModerator]

Hi There,

We’re sorry you’re having this issue. If the issue still exists even if you use 2016 theme, the issue must be on Woocommerce plugin. You may contact the plugin developer and tell them the issue happens regardless of what theme is active.

[Eric Greenspan of 74 SystemsParticipant]

With the 2016 theme the button to sign up is greyed out. With X its operational but does nothing.

[ChristianModerator]

Hey Eric,

That means the button is disabled and it works the same way in 2016 also. Only, X doesn’t have a disabled button style so it looks like the button is not working. I’ll forward this to our development team. Please add the code below to style the disabled button so your users know it is not allowed and it would not be clickable.

button[disabled="disabled"], button[disabled="disabled"]:hover {
    background-color: lightgray;
    border: 1px solid darkgray;
    box-shadow: 0 0.25em 0 0 darkgray,0 4px 9px;
    cursor: not-allowed
}

It is most probably that your users click the back button to change the variation. If that works before, it might be that WooCommerce has changed this behavior.

I see that after clicking the buy now button, it goes directly to the checkout page skipping the cart page. In order for the user to change his/her order, he needs to remove the product from the cart page. That is standard behavior in all if not most ecommerce operation. Please enable redirect to cart page in your WooCommerce setting (see attachment).

Thanks.

[Eric Greenspan of 74 SystemsParticipant]

I have a number of direct to checkout links that work great so I don’t think I want that on. It’s a Woo bug I’m betting.

[Rue NelModerator]

Hello Again,

You could also use this custom css to make sure that all disabled buttons will not be clickable and that this will be applied sitewide. Please add the following css code in the customizer, Appearance > Customize > Custom > CSS

.x-btn[disabled="disabled"], 
.button[disabled="disabled"], 
button[disabled="disabled"],
[type="submit"][disabled="disabled"] {
  cursor: not-allowed;
  background-color: lightgray;
  border: 1px solid darkgray;
  box-shadow: 0 0.25em 0 0 darkgray,0 4px 9px;
}

Hope this helps. Kindly let us know.

[Author]

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