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  • #765333

    Vik R
    Participant

    When my site displays a product in WooCommerce, it shows two duplicate related products sections, so that the related products are shown twice.

    Example:

    http://www.vikrubenfeld.com/product/one-on-one-coaching-from-vik-rubenfeld-suspense/

    I contacted Woocommerce about this and they replied:

    Hi Vik,

    Thank you for contacting WooThemes – I’m happy to
    help.

    I’ve just had a look at that link
    http://www.vikrubenfeld.com/product/one-on-one-
    coaching-from-vik-rubenfeld-suspense/, and noticed
    that it’s showing upsells and cross-sells from
    WooCommerce – I don’t immediately see anything
    from Jetpack on that page. From my understanding,
    Cross Sells should be displayed on the single
    product page while upsells should be displayed on
    the cart pages.

    Based on the System Status report that you
    included with your ticket, it would seem that your
    theme is overriding core WooCommerce templates
    with its own. With this in mind, are you seeing
    the same thing when switching to the default
    Twenty Sixteen theme?

    WooThemes Support

    What can I try next in order to remove the duplicated section of related products?

    #766106

    Rupok
    Member

    Hi there,

    Thanks for writing in! It seems you have enabled “Related Posts” module on Jetpack which might adding “Related Products”. Let’s try disabling this.

    Cheers!

    #769656

    Vik R
    Participant

    You are right. Turning off the Jetpack “related posts” module fixed it. I’ll run this past WooThemes support.

    #769859

    Prasant Rai
    Moderator

    You’re welcome! We are just glad we were able to help you out.