[Greg BParticipant]

benoitsdesign.co/shop

WooCommerce is working, I have a couple of products that can be viewed as a single product, but they will not display on my shop page.

All template pages are updated and I have tried disabling all plug-ins.

Help Please!

[ChristianModerator]

Hey Greg,

In that case, please give us access to your WordPress admin and FTP and the URL of the products that won’t show up.

Thanks.

[Greg BParticipant]

This reply has been marked as private.

[RadModerator]

Hi Greg,

Could you try uploading image/featured image for each of your product? The masonry is based on that setup and other elements are positioned relative to that. If there is no image, then there is no valid positioning for other elements specially if you’re using ethos stack where elements are sitting on top of the image.

Thanks!

[Greg BParticipant]

There are featured images already uploaded and associated with the products. If you go to a single product, the featured image and the gallery images work.

I have tried adding new photos and new products. Any other suggestions?

[ZeshanMember]

Hi Greg,

It seems you are using outdated version of X theme and X Shortcodes plugin. Please update them. You can find the latest version numbers here: (http://theme.co/x/member/changelog/) Then you can compare them to what’s installed on your site.

To update your theme and bundled plugins, you can review our update guide.

Thanks!

[Greg BParticipant]

I have updated X theme and X shortcodes and am still suffering from the same problem.

I am trying to remain patient, but I bought this theme because of the integration with WooCommerce. The amount of trouble I have gone through to make it work is very disappointing.

I appreciate your help and I love your theme, but I really need this shop to work.

[ChristopherModerator]

Hi there,

I’m sorry you are having this issue, Please update VC to v4.3.5 inside wordpress dashboard to make sure there is no incompatibility issues.

let us know how it goes after updating.

[Greg BParticipant]

Im assuming that by VC you mean Visual Composer, and I am not able to update this. I get a “Update package not available.” error. On the plug-ins page I am prompted to download a new version from Code Canyon, which requires me to buy it again for $28?

Shouldn’t it have updated when I updated X theme?

[ChristianModerator]

Hey Greg,

Please delete or uninstall Visual Composer and install again via Addons > Extensions.

Thanks.

[Greg BParticipant]

Visual Composer has been updated, thank you for that guidance.

The products are still not showing on the SHOP page.

Thank you for the help

[Nabeel AModerator]

Hi Greg,

Have you updated your Child theme? Please update your child theme to make it compatible with your latest version of X theme.

Let us know how this goes!

[Greg BParticipant]

I have updated the Childtheme so now it is now using enque_stylesheet through functions.php

Still having the same issue….

[Paul RModerator]

Hi Greg,

To fix this, you can add the code below under Custom > CSS in the Customizer.

.woocommerce li.product, .woocommerce-page li.product {
     width:48%;
}

.woocommerce li.product .entry-featured, .woocommerce-page li.product .entry-featured {
     display:block;
}

Hope that helps.

[Greg BParticipant]

Thanks so much! It worked!

I was curious to see if I could make the product masonry 3 columns across by making the width:30%, but the third product will remains wrapped to the next line.

Is there a setting that I am missing??

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