[ambertrncParticipant]

Hello there
My Site URL is bluntcoach.com
My WordPress is 4.5.2
My X is at 4.5.2

For some strange reason my Woocommerce plugin breaks my homepage in that with the plugin activated my homepage shows only a navbar and the rest blank and when the plugin is deactivated it shows as normal.

I have had a look about the knowledge base and on the Plugin system status page and tried a few steps to fix this.

My PHP version was not at the recommended version so i changed it to to get rid of that problem
my MYSQL version is not recommended but I have been told by hostgater that they are in the process of updating this

apart from the MYSQL issue I do not know what is causing this problem since it was working just fine before when i was setting woocomerce up on the 13th.
I’m hoping you guys can help 🙂

Many thanks
Steve

[ambertrncParticipant]

This reply has been marked as private.

[DarshanaModerator]

Hi there,

A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

Let us know how it goes.

[ambertrncParticipant]

WordPress database error: [Table ‘ambertrn_wrdp1.wp_redirection_items’ doesn’t exist]
SELECT wp_redirection_items.*,wp_redirection_groups.position AS group_pos FROM wp_redirection_items INNER JOIN wp_redirection_groups ON wp_redirection_groups.id=wp_redirection_items.group_id AND wp_redirection_groups.status=’enabled’ AND wp_redirection_groups.module_id=1 WHERE (wp_redirection_items.regex=1 OR wp_redirection_items.url=’/’)

this is what it says

[ThaiModerator]

Hi There,

In this case, please provide us with your FTP credentials so we can deactivate the conflicted plugins.

Thanks.

[ambertrncParticipant]

This reply has been marked as private.

[DarshanaModerator]

Hi there,

It seems that you have an issue with your redirection plugin. You may try disabling it or check the following (https://wordpress.org/support/topic/wordpress-database-error-table-doesnt-exist-for-query).

Thanks!

[ambertrncParticipant]

Ok deactivated redirection plugin and the error message goes away but my homepage is still blank with woocommerce activated

[ChristianModerator]

Please clear Wordfence’s cache and deactivate all third party plugins while we investigate.

Thanks.

[ambertrncParticipant]

while i was deactivating plugins i was checking the site it looks like slider revolution causes the blank screen when active with woocommerce anyway all thrid party (i assumed that meant i should leave the X theme plugins and cornerstone active) plugins are deactivated also wordfence cache was disabled anyway.

cheers

[Paul RModerator]

Hi,

It looks like a memory issue, can you try adding this code in your wp-config.php file

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You may add it before this line

/* That’s all, stop editing! Happy blogging. */

Thanks

[ambertrncParticipant]

Downgraded to Version 2.5.5 and now everything works great thanks. my question now is where do i go from here regarding the woocommerce plugin the link regarding compatibility you placed says that “WooCommerce: | Latest Supported Version: 2.6.1” so should I wait for 2.6.2 to come out and test it again then?

[ambertrncParticipant]

added the code for more memory and updated my Woocomerce to the latest and its back to the blank screen with only the title bar as it was before. downgraded to 2.5.5 again which has fixed it.

[DarshanaModerator]

Hi there,

Glad you were able to resolve it for now. What’s the PHP version that you’re running on your server? According to our version compatibility guide (https://community.theme.co/kb/version-compatibility/), WooCommerce v2.6.1 should compatible with latest X theme.

Thanks!

[ambertrncParticipant]

currently my PHP is 5.6 but i can change it 7.0 if you think that is what the problem was?

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