[MrsMcGooParticipant]

I installed WooCommerce on my site and have added a product. All functionality works for the ecommerce application thus far except that my “Place Order” button is grayed out and unable to be selected within CHECKOUT even after Billing Details are completed. Please help. Without functionality of the “Place Order” button, my store cannot open and I do not want to add additional products. Image attached.

url: theforsakenchildren.org
Wordpress version 4.4.2
All themes and plugins updated

[ChristopherModerator]

Hi there,

Please provide us with URL of shop page.

Thanks.

[MrsMcGooParticipant]

http://theforsakenchildren.org/tfc-marketplace/

Thanks Christopher

[RupokMember]

Hi there,

Thanks for writing in! It seems you have some restrictions for the field (i.e. specific format for phone number etc.). However if you can’t find the settings and want to get rid of this, you can add this under Custom > CSS in the Customizer.

.woocommerce-checkout .blockUI.blockOverlay {
  display: none;
}

Hope this helps.

Cheers!

[MrsMcGooParticipant]

I could not find the settings you spoke of to change the formatting requirements of the phone number and such and therefore used the code you gave in the CUSTOMIZER to see if that would alleviate the problem. I did not have any success. The PLACE ORDER button continues to be grayed out and unavailable during check out.

Any other suggestions?

[RadModerator]

Hi there,

Looks like related to your payment method, though I can’t confirm that. Would you mind providing your admin login credentials in private reply?

For the meantime, please add more payment method under your woocommerce setting.

Thanks!

[MrsMcGooParticipant]

This reply has been marked as private.

[ChristopherModerator]

Hi there,

Please add following code in Customize -> Custom -> CSS :

.woocommerce-checkout .blockUI.blockOverlay {
    z-index: -1 !important;
}

Hope it helps.

[MrsMcGooParticipant]

Thank you! The “place order” button became active with that extra customization code.

[RupokMember]

You are welcome!

Glad that it helped. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

Thanks for using X.

Cheers!

[Andy WParticipant]

I have been looking everywhere for this answer….. and it fixed the problem.

[ChristopherModerator]

Glad we could help you with this.

[MrsMcGooParticipant]

Although the “place order” button is now active and working great thanks to you guys, I am running into an issue processing my “credit card” orders. All other forms of payment process correctly.

The error that arrives when attempting to pay via CC states “Invalid Expire Month” although the format of the expiration month is provided exactly as requested in the field: “MM/YY”. I know it’s not a CC issue, because regardless of the CC provided it still gives the same error. Is this a formatting issue that can be overwritten with a custom code again? Or do you have another suggestion how to move forward on this for order processing?

Thanks again for your assistance.

[Rue NelModerator]

Hello There,

Thanks for the updates! Have you check the BluePay settings? Please make sure that you have set it up properly.

For further information, you can check it here:
https://docs.woothemes.com/document/bluepay/
https://www.woothemes.com/products/bluepay-payment-gateway/

Hope this helps.

[MrsMcGooParticipant]

Thank you. I went through the “set up bluepay payment gateway” information you provided and all is filled out correctly within my WooCommerce settings. I have an active BluePay account.

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