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Archive / Woocommerce navbar menu problem since update to x.theme 4.4.2
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  • May 10, 2016 at 5:14 pm #984866
    christine-i
    Participant

    Hello,

    there seems to be a problem with the woocommerce navbar menu of my shop since I ´ve updated the x-theme to the latest version (4.4.2). If the customer adds an item in the cart, the woocommerce navbar menu will not be updated. The number of items in the navbar menu would be se same.

    I´ve already deactivated every plugin excepting woocommerce to exclude a plugin conflict, but this didn´t help.

    What can I do to fix this issue?

    Thanks in advance.

    Best regards,
    Christine

    Thanks in advance.

    Best regards, Christine

    May 10, 2016 at 5:14 pm #984867
    christine-i
    Participant
    This reply has been marked as private.
    May 11, 2016 at 1:25 am #985390
    Paul R
    Moderator

    Hi Christine,

    Login doesn’t seem to work, kindly check again and let us know.

    At the meantime please make sure you have WooCommerce: Version: 2.5.5 installed.

    https://community.theme.co/kb/version-compatibility/

    Thanks

    May 11, 2016 at 5:24 pm #986672
    christine-i
    Participant
    This reply has been marked as private.
    May 11, 2016 at 10:53 pm #987100
    Rue Nel
    Moderator

    Hey Christine,

    A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
    define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

    define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

    When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

    Please let us know how it goes.

    May 12, 2016 at 2:44 am #987322
    christine-i
    Participant
    This reply has been marked as private.
    May 12, 2016 at 3:05 am #987345
    Rue Nel
    Moderator

    Hey Christine,

    I went ahead and updated X to 4.4.2 to save you from any troubles. All I did, I checked the updates in Dashboard > Updates. I select X and hit the update button. I waited for a few moments and let the updates finished. You should now see the updated version in your end.

    I would recommend that you clear your browser first and test your site again.

    May 12, 2016 at 4:44 am #987516
    christine-i
    Participant
    This reply has been marked as private.
    May 12, 2016 at 7:32 am #987687
    Christian
    Moderator

    Hey Christine,

    I’d like to check in your FTP but I couldn’t login with the given credentials. Please check again.

    Thanks.

    May 12, 2016 at 8:55 am #987789
    christine-i
    Participant
    This reply has been marked as private.
    May 12, 2016 at 3:55 pm #988481
    Rad
    Moderator

    Hi Christine,

    The white page is now fixed, it’s due to your existing settings in your wp-config.php and it’s placed on the wrong line.

    About the cart issue, is this WPEngine hosting? I can see mu-plugins there. Would it be okay if I disabled all the plugins while it’s live just for testing? If not, then please clone your site into staging where we can test it.

    The structure and code and the same on my site and even from the demo, not sure why it behaves differently.

    Thanks!

    May 12, 2016 at 5:03 pm #988604
    christine-i
    Participant

    Hello Rad,

    thank you so much. Everything works perfect now. The cart works perfect, too.
    I´m so relieved and happy. Thanks a lot!

    Best regards,
    Christine

    May 12, 2016 at 9:59 pm #989006
    Prasant Rai
    Moderator

    Happy to hear that. Feel free to ask us again. Have a great day! 🙂

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