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  • August 25, 2014 at 11:37 am #91858

    John A
    Participant

    Hi Guys,

    I use woocommerce and it seemed to be working fine, but now when I click “Proceed to Checkout” the browser loops back and stays in the cart and never proceeds to the checkout.

    Any help will be greatly appreciated.

    John

    August 25, 2014 at 11:43 am #91863

    Zeshan
    Member

    Hi John,

    Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL as stated on the forum entrance page. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    Thamls!

    August 25, 2014 at 12:07 pm #91890

    John A
    Participant

    Oh Sorry, the url is IntemporelleDesigns.com

    Thanks

    August 25, 2014 at 12:31 pm #91908

    Zeshan
    Member

    Hi John,

    Thank you for writing in!

    It seems to be a plugin conflict. You could try testing for it. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Hope this helps. 🙂

    Thank you.

    August 25, 2014 at 2:19 pm #91966

    John A
    Participant

    Did you actually see a conflict or is this just a standard procedure?

    August 25, 2014 at 2:31 pm #91974

    Kosher K
    Member

    Hi John,

    Did you have any 3rd party plugin installed that is not associated with X?

    If so, you can try deactivating them and see if the issue still there,

    You can also provide wordpress access to your site so I can check and investigate directly on the back-end.

    Thanks

    August 25, 2014 at 3:59 pm #92049

    John A
    Participant

    Yes, can I send you the login information in an email?

    August 25, 2014 at 4:00 pm #92052

    John A
    Participant

    If manually put in the checkout page in the browser it opens it as https, secured, but for some reason the button causes me to loop back to the cart

    August 25, 2014 at 4:01 pm #92053

    Kosher K
    Member

    Hi John,

    You can provide login details on your reply, just check the checkbox below that says Set as private reply so only our team can able to see your login details.

    August 25, 2014 at 4:04 pm #92056

    John A
    Participant
    This reply has been marked as private.
    August 25, 2014 at 4:18 pm #92070

    Kosher K
    Member

    HI John,

    Upon checking on your back-end. I notice that you have a lot of plugins installed on your site.

    This is most likely a plugin conflict, you should deactivate all the plugin not associated with X and see if the problem is fix. This doesn’t look like problem related to X and is outside of the support we can offer.

    Thanks

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