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Archive / WooCommerce LogIn and Register on My Account page do not work properly
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  • October 2, 2014 at 1:41 pm #117456

    Patrick M
    Participant

    Please see http://staging.sembabio.com. I have followed the instructions for installing WooCommerce.

    When I visit the “My Account” page, I should be able to either register a new account or log in with an existing account. Neither of these work – the page just re-loads.

    The new user does get successfully created when I use the Register form on the My Account page.

    Has anyone else had this problem? I’m open to suggestions!

    October 2, 2014 at 2:49 pm #117535

    Nabeel A
    Moderator

    Hi Patrick,

    Which version of WooCommerce you are using on the site? Perhaps this could be due to the plugin conflict, you can test this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how this goes!

    October 28, 2014 at 10:48 am #133785

    Patrick M
    Participant

    Just replying to this forum to let you know that this was a problem with the hosting. The server was using Varnish cache, which was improperly caching the login templates & causing the issue.

    This problem was not due to the X theme or WooCommerce. Issue is resolved.

    Thanks!

    October 28, 2014 at 1:47 pm #133920

    Zeshan
    Member

    Glad to hear it’s fixed for you Patrick! Have a great day 🙂

    September 22, 2015 at 6:17 am #398593

    BodiSchuwer
    Participant
    This reply has been marked as private.
    September 22, 2015 at 6:33 am #398613

    Thai
    Moderator

    Hi @bodischuwer,

    In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / Password

    Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

    Thanks.

    September 22, 2015 at 7:05 am #398632

    BodiSchuwer
    Participant
    This reply has been marked as private.
    September 22, 2015 at 7:26 am #398654

    Christopher
    Moderator

    Hi there,

    Can you confirm that you are fully updated? (Theme and Plugins)

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Thanks.

    September 23, 2015 at 4:54 am #399672

    BodiSchuwer
    Participant
    This reply has been marked as private.
    September 23, 2015 at 6:27 am #399786

    Christopher
    Moderator

    Hi there,

    The site is not update.
    Please compare your current version with latest one in https://theme.co/changelog/.
    Before we continue, we need you to update X and bundled plugins, install Cornerstone from X Addons -> Extensions and disable X shortcodes plugin.

    Thanks.
    Hope it helps.

    September 23, 2015 at 7:53 am #399874

    BodiSchuwer
    Participant
    This reply has been marked as private.
    September 23, 2015 at 8:18 am #399895

    Paul R
    Moderator

    Hi,

    Please provide us with your ftp login so we can check.

    Thanks

    September 24, 2015 at 4:11 am #400934

    BodiSchuwer
    Participant
    This reply has been marked as private.
    September 24, 2015 at 5:45 am #400994

    Zeshan
    Member

    Hi there,

    There was a error in your site. I just went ahead and renamed Cornerstone folder under /wp-content/plugins/. This has fixed your site. However, I’d advise you to delete Cornerstone and reinstall it under Addons > Extensions.

    Let us know how it goes. Thanks!

    September 24, 2015 at 6:20 am #401023

    BodiSchuwer
    Participant
    This reply has been marked as private.
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