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  • February 23, 2017 at 2:42 pm #1383399
    Muewsik
    Participant

    Sounds like I’m having the same issue described in this other forum post. (post #1324686)

    The difference being my version of X is the latest 4.6.4. When I look into chrome web tools the application of .first and .last classes seem to be added inappropriately in relation to the setting established in customizer, see attached visual. Is this a known bug or something that you have instructions for resolving? Would love any help you could provide.

    February 23, 2017 at 2:45 pm #1383407
    Muewsik
    Participant

    Here’s that attachment again under the max file size.

    February 23, 2017 at 10:26 pm #1383855
    Rupok
    Member

    Hi there,

    Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    February 25, 2017 at 7:14 pm #1385804
    Muewsik
    Participant
    This reply has been marked as private.
    February 26, 2017 at 1:28 am #1385958
    Christopher
    Moderator

    Hi there,

    Which version of woocommerce you’re using?

    Thanks.

    February 27, 2017 at 8:34 pm #1388183
    Muewsik
    Participant

    WordPress 4.7.2
    X Theme 4.6.4
    WooCommerce 2.6.14 (Current)
    PHP version 5.6.24

    February 28, 2017 at 3:21 am #1388479
    Paul R
    Moderator

    Hi,

    Please downgrade woocommerce plugin to V2.6.9 as that is the compatible version for the latest xtheme.

    https://community.theme.co/kb/version-compatibility/

    You can download version 2.6.7 from this link – https://downloads.wordpress.org/plugin/woocommerce.2.6.9.zip

    Thanks

    March 1, 2017 at 11:40 am #1390646
    Muewsik
    Participant

    This didn’t work. We’re testing it on a fresh staging server we copied the live and rolled back as you suggested. May I ask when the next version of X is planned to be released?

    March 1, 2017 at 7:26 pm #1391231
    Lely
    Moderator

    Hi There,

    Unfortunately, we don’t have an ETA for the next X update. Would you mind providing us with login credentials so we can take a closer look on your settings? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    March 6, 2017 at 8:19 pm #1397136
    Muewsik
    Participant
    This reply has been marked as private.
    March 7, 2017 at 3:32 am #1397432
    Christian
    Moderator

    This is not an issue with X. It has something to do with your customization. I see there are WooCommerce templates that are out of date.

    x/woocommerce/cart/cart-empty.php, 
x/woocommerce/cart/cart-totals.php, 
x/woocommerce/cart/cart.php, 
x/woocommerce/cart/cross-sells.php, 
x/woocommerce/cart/shipping-calculator.php, 
x/woocommerce/checkout/form-billing.php, 
x/woocommerce/checkout/form-shipping.php, 
x/woocommerce/checkout/thankyou.php, 
x/woocommerce/content-product.php version 2.4.0 is out of date. The core version is 2.6.1, 
x/woocommerce/loop/loop-end.php, 
x/woocommerce/loop/loop-start.php, 
x/woocommerce/loop/pagination.php, 
x/woocommerce/myaccount/form-edit-address.php version 2.1.0 is out of date. The core version is 2.6.0, 
x/woocommerce/notices/error.php, 
x/woocommerce/notices/notice.php, 
x/woocommerce/notices/success.php, 
x/woocommerce/order/order-details.php version 2.4.0 is out of date. The core version is 2.6.0, 
x/woocommerce/single-product/product-attributes.php, 
x/woocommerce/single-product/product-image.php, 
x/woocommerce/single-product/product-thumbnails.php, 
x/woocommerce/single-product/rating.php, 
x/woocommerce/single-product/related.php, 
x/woocommerce/single-product/tabs/tabs.php, 
x/woocommerce/single-product/up-sells.php, 
x/woocommerce/single-product-reviews.php

    X does not have out of date templates as long as your using the latest compatible version of WooCommerce listed at https://community.theme.co/kb/version-compatibility/. Please remove all WooCommerce customizations then check again.

    If that doesn’t help, please remove all customizations including custom CSS and deactivate all third party plugins so we can quickly know if this is an issue with X.

    Thanks.

    March 7, 2017 at 6:50 pm #1398501
    Muewsik
    Participant

    Thank you for the update, I’ll dig into why the update didn’t update these files.

    March 8, 2017 at 2:08 am #1398762
    Christopher
    Moderator

    You’re welcome.

    March 9, 2017 at 2:50 pm #1401039
    Muewsik
    Participant

    Christopher, this was very helpful and now things are behaving correctly. Thank you, and the rest of the support team for keeping this thread moving toward the solution. Kudos!

    March 9, 2017 at 10:22 pm #1401486
    Lely
    Moderator

    You’re always welcome!

    Cheers..

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