[HOParticipant]

Dear Support,

I just found that the woocommerce checkout page is not working on mobile phone (ie. endless loading spinner) after updating the woocommerce plugin. There is a message showing on my dashboard, not sure if it causes the problem.

“Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.”

Could you give me some advise? Thanks so much.

Regards,
HO

[HOParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi HO,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[HOParticipant]

Dear Support,

Sorry that my company website only allows one IP address to login. Any other alternatives? Many thanks.

Regards,
HO

[Kosher KMember]

Hi There,

Please update your X theme to 2.5.1 as you’re still using 2.0.0 while you already have 2.4.0 x Shortcode,

You can follow the update guide from here -> http://theme.co/x/member/kb/updating-your-theme-and-plugins/

Let us know how it works after the update.

Cheers

[HOParticipant]

This reply has been marked as private.

[HOParticipant]

Dear Support,

I just checked, the message shown on every page at the footer area (the footer disappear).

Kindly advise if there is anything that can be done to remove the message.

Thanks in advance for your help.

Regards,
HO

[HOParticipant]

Dear Support,

I got one more question. The Nav Menu button (Mobile) is not working after update. No response when clicking that.

Kindly also advise. Sorry that seems too many questions. Thanks.

Regards,
HO

[Paul RModerator]

Hi HO,

You need to remove the code <?php x_google_authorship_meta(); ?>
in /wp-content/themes/x-child-renew/framework/views/renew/content-page.php on line 27

Google Authorship Markup was removed in the new version of xtheme.

Regarding mobile menu. Can you try the code below.

You can add this under Custom > CSS in the Customizer.

@media (max-width: 979px){
.x-nav-collapse, .x-nav-collapse.collapse {
overflow: hidden;
height: 0!important;
}
.x-nav-collapse, .x-nav-collapse.collapse.in {
height: auto!important;
}
}

Hope that helps

[HOParticipant]

Dear Support,

Thanks so much for your quick reply.

I removed the code <?php x_google_authorship_meta(); ?> from all related php and my site is alrite now even the mobile menu works fine. Seems those problems were caused by the code.

Anyway, really thanks so much for your help. Again, X support is very professional and helpful.

Regards,
HO

[HOParticipant]

Dear Support,

I feel sorry about that, but i just checked again the woocommerce checkout page, the problem of endless loading spinner happened again (mobile version).

Removed the code <?php x_google_authorship_meta(); ?> will cause the problem? It was alrite before removing the code.

Kindly advise. Thanks.

Regards,
Zu

[Kosher KMember]

Hi There,

I’ve seen some error in console log

XMLHttpRequest cannot load http://127.0.0.1/. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://mizz.me' is therefore not allowed access.

Can you try adding this code below in your child theme functions.php

add_action ('init', function(){ 
header("Access-Control-Allow-Origin: *");
});

Can you also ask your hosting server to assist you with the error I specified above.

Cheers

[HOParticipant]

Dear Support,

Thanks for your advice. I tried but it is not working. I also approached the hosting server, they have no idea too.

Do you have any other suggestions? Kindly advise. Thanks.

Regards,
HO

[ZeshanMember]

Hi HO,

Thank you for writing in!

Please refer to this thread: http://theme.co/x/member/forums/topic/customizer-does-not-show-display/#post-66285

Thanks!

[Author]

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