[starfroschParticipant]

My WooCommerce Cart is always empty with Chrome/Safari and an anonymous user when the product has variations. Logged in it works with all browsers. I deactivated WP Super Cache, with no success. I deleted all browser cookies/cache with no success. I used a private session with no success. My WooCommerce system status shows no errors.

Theme X 4.3.0
Woocommerce 2.4.12
Wordpress 4.4 Multisite
Nginx
Ubuntu
Tested with OS X El Capitan and Windows 10 (Chrome)

You can try it here with the latest Chrome/Safari
https://starfrosch.com/shop/
Add the product https://starfrosch.com/product/superfrog/, your being redirected to the https://starfrosch.com/cart/ which is empty.

[ThaiModerator]

Hi There,

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If it doesn’t work, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link login to your site
– WordPress Admin username / Password

Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

Thanks.

[starfroschParticipant]

This reply has been marked as private.

[starfroschParticipant]

I updated the product permalinks base to /buy instead of /product. Now adding anonymously products to the cart with chrome works.

Safari on OS X does still not work. Browser or Firefox Mobile for Android 5 still do not work.

[DarshanaModerator]

Hi there,

Currently we our X theme is compatible with WooCommerce v2.4.10 as mentioned in our change log (https://theme.co/changelog/). Could you please try downgrading your plugin by downloading the compatible version from here (https://wordpress.org/plugins/woocommerce/developers/).

Hope that helps.

[starfroschParticipant]

I downgraded to WooCommerce 2.4.10 but the problem with Safari/Android 5 Browser and Firefox Mobile still exists.

[ZeshanMember]

Hi there,

I’ve checked your site and couldn’t find any cause of this issue. You could try by changing theme to default WordPress theme or another and if the problem persists, it’ll be related to the WooCommerce and/or your WordPress setup. As WooCommerce is a 3rd party plugin, regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[starfroschParticipant]

I totally understand that. Just for the records, it was a Cookie problem. I had to remove the following from my WordPress Multisite wp-config.php

define(‘ADMIN_COOKIE_PATH’, ‘/’);
define(‘COOKIEPATH’, ”);
define(‘SITECOOKIEPATH’, ”);

Now it works.

[ThaiModerator]

Glad you’ve sorted it out.

If you need anything else, please let us know 🙂

[Author]

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