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[Paul R]

HI,

The ftp login provided doesn’t seem to work.

Please provide the following info in private reply.

– FTP Host
– FTP Port
– FTP Username
– FTP Password

Thanks

[Giobarth]

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[Rad]

Hi there,

The issue is still related to cURL timeout,

cURL error 28: Connection timed out after 10001 milliseconds

With that message, the solution would be increasing the cURL timeout greater than 10001ms (10seconds). 10 seconds is very short, it should at least 5 minutes.

Maybe you can request to your host to increase the timeout of this config default_socket_timeout.

Or perhaps, cURL is not properly installed https://community.theme.co/forums/topic/validation-fix-installed-curl-on-my-vps-and-it-works/

Thanks.

[Giobarth]

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[Rue Nel]

Hello There,

Upon using the given credentials in your previous reply, we could no longer login to your ftp. Could you please give us an updated credentials so that we can take a step further in investigating this and fix issue in your site.

Thank you in advance.

[Giobarth]

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[Giobarth]

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[Rue Nel]

Hello There,

It seems that the given password is incorrect. When I logged in to your ftp, I got this:

Meanwhile, can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

Please let us know how it goes.

[Giobarth]

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[Paul R]

Hi,

Curl is still timing out.

Please send this screenshot to your hosting provider – https://www.screencast.com/t/Tyb2cYh9jk7

Thanks

[Giobarth]

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[Giobarth]

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[Rad]

Hi there,

It’s not because of the theme, X theme is simply using wp_remote_get() function to initiate the connection. The wp_remote_get() is WordPress function ( https://codex.wordpress.org/Function_Reference/wp_remote_get ). Saying that it’s due to the theme is also saying that it’s due to WordPress. And since WordPress is only dependent to hosting configuration, then I can say, it’s also due to hosting provider.

Luckily, WordPress also provides a way to override these limits. Please add this code to your child theme’s functions.php

add_filter('http_request_args', 'override_timeout', 999);

function override_timeout ( $args ) {

$args['timeout'] = 300; //5mins

return $args;

}

Then do the import again. I could do it and test it by your FTP credentials aren’t working.

Thanks!

[Giobarth]

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[Giobarth]

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