[xdalex09Participant]

Hi there,

Previously my site was fully working, and recently error codes starting popping up on the top header and I can also not access my wp-admin page…

http://alexinweddingland.com

I tried to delete conflict plugin from folder and also tried to deactivate plugin via phpmyadmin.

Thanks…

[JoaoModerator]

Hi There,

Seems there is a plugin conflict with popup-by-supsystic

Please acess your site via FTP and remove the plugin from the folder wp-content/plugins.

Hope it helps

Joao

[xdalex09Participant]

I already deleted the plugin via FTP.

[xdalex09Participant]

Meaning I already deleted the plugin within that sub-folder and I get same errors

[ChristianModerator]

You have an issue with your wp-config.php. Please check if you have code in that is causing the problem.

Also, deactivate all third party plugins and remove all customizations then test again.

Thanks.

[xdalex09Participant]

The error code points to wp-config.php line 54 which shows following code:
* You can */”\x2fhom\x652/x\x64ale\x7809/\x70ubl\x69c_h\x74ml/\x61lex\x69nwe\x64din\x67lan\x64.co\x6d/wp\x2dcon\x74ent\x2fplu\x67ins\x2fpop\x75p-b\x79-su\x70sys\x74ic/\x63las\x73es/\x68elp\x65rs/\x70age\x2ephp”;/*have multiple installations in one database if you give each
* a unique prefix. Only numbers, letters, and underscores please!
*/

I tried to delete and it generates more errors, I reverted back…please help!

[JadeModerator]

Hi there,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue persists, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[xdalex09Participant]

This reply has been marked as private.

[JadeModerator]

Hi there,

I have checked your wp-config.php file and it seems like your site was hacked as there are some strings added on the file that are not supposed to be there.

I suggest that you restore the site from a previous backup and make sure that the FTP/CPanel and admin password are reset to stronger ones.

Hope this helps.

[xdalex09Participant]

I unfortunately don’t have a backup of this particular site. Any ideas on how to restore the wp-config.php file?

[JoaoModerator]

HI There,

You can download a fresh version of WordPress and replace the file.

Have in mind you have to add your database information in Wp-Config-sample (file that comes with WP) and also rename it from wp-config-sample to wp-config.

Hope it helps

Joao

[Author]

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