[desiParticipant]

Hi, I have an issue with ‘Visual’ editor on Posts, Pages and Portfolio items. When I try to update a post, page or portfolio item I can’t see any content in ‘Visual’. Word count would indicate that there is content. Yoast SEO also doesn’t seem to be able to see the content. However when I click ‘text’ editor I can see the content. When I click back into ‘visual’ editor (after clicking ‘text’ editor) I can then see the content. I can edit in ‘text’ but not ‘visual’. x theme is fully updated. It is a child theme, but I only did that in the last week. Is this the issue?

Website: the-mkgroup.com
WordPress 4.5.1 running X – Child Theme theme.
UPDATES
All done. Except for this.
Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of Visual Composer.

Desi

[ChristopherModerator]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[desiParticipant]

This reply has been marked as private.

[openhandsParticipant]

This reply has been marked as private.

[openhandsParticipant]

Just letting you know Desi, I’ve had the same issue. If I deactivate Cornerstone, Visual Composer works fine, but then I can’t use any of the elements… It is an issue. 🙁

[desiParticipant]

Hi openhands.

Thanks for that. X are looking in to the issue. Hopefully it is nothing too technical. Desi

[openhandsParticipant]

I’ll be keeping a close eye on this thread in hopes we can resolve this! It’s always funny discovering you have the same problem as someone else…. Makes you feel less crazy, right? Hehe

EDIT: For almost 12 hours it wasn’t working, and now it suddenly works for me. Cleared cache one more time just to check, and it’s now functioning ok.

[ChristopherModerator]

Hi there,

@desi

Please check provided credentials, username or password is incorrect.

Thanks.

[desiParticipant]

This reply has been marked as private.

[desiParticipant]

Hi Openhands,

So you go it fixed? I tried deactivating Cornerstone but still Visual doesn’t work. I tried deactivating a few things but still no good.

Cleared cache in Safari also. Still not working.

Desi

[LelyModerator]

Hello Desi,

Unfortunately, the new credentials is still not working. Please double check.

[desiParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello Desi,

After further investigation, there is a JS error in the page as soon as you edit your post or page. You can check it here:
http://prntscr.com/azbqpb. This may have been the cause of this issue. Please try to reinstall WordPress. You can also check this status by switching to other themes. This is maybe a server or WP files related issue.

Thank you.

[desiParticipant]

Hi,

My website is hosted by GoDaddy. it is a managed wordpress site. It is not possible to Reinstall WordPress.

GoDaddy have informed me there have been other helpdesk issues regarding WordPress 4.5 & JS errors.

You can check it here:

https://wordpress.org/support/topic/wp-45-and-jquery-syntax-error

https://theme-fusion.com/knowledgebase/avada-3-9-3-fix-wordpress-4-5-compatibility/

Perhaps there is an issue with the X Theme? Maybe I am the first X Theme customer to try and update their website since WordPress 4.5 was rolled out?

Desi

[ChristianModerator]

Hey Desi,

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that doesn’t help, please keep third party plugins, scripts and customizations disabled while we investigate.

Thanks.

[Author]

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