[Eli GParticipant]

Step 2 – Search the forum first before posting a new topic. Most questions have already been asked, yes even yours. 🙂

Step 3 – If after searching you cannot find an answer to your question, then feel free to post a new topic. We do not provide support for 3rd party plugins or customization. Please be sure to include the following:

URL – http://www.EliNGoldman.com

– When I try to save something in the visual composer it won’t save, even after clicking the save button several times.

– Also, when I toggle between the Visual Composer and the Classic Mode / Backend Editor the buttons of the editor appear all over the screen.

Any suggestions?

[ChristopherModerator]

Hi there,

This situation is typically related to the Visual Editor being disabled for your user profile. To remedy this, go to Users > Your Profile in the WordPress admin area and look for the Visual Editor setting, which should appear near the top of your profile. To the right of this setting is a checkbox labeled Disable the visual editor when writing. Make sure that the checkbox is unchecked. Visual Composer requires the Visual Editor to be active and without it you may have issues saving element settings.

More information on:http://theme.co/x/member/kb/solutions-to-potential-setup-issues-visual-composer/

Hope it helps.

[Eli GParticipant]

Hey X-Theme,

Just tried that and it still doesn’t work, any suggestions?

When I exit it also saves the content within the txt text box as

[vc_row][vc_column width=”1/1″][text_output][vc_row][vc_column width=”1/1″][text_output]cat

[ChristopherModerator]

Hi Eli,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[universityabbeyParticipant]

I’m having the same problem. Was there a resolution?

I’ve tried reverting back to an older theme. It immediately saved and published the images. After switching the theme back to X, I also contacted my hosting company (Hostgator) to ensure everything was working on their end. Nope. The problem seems to be with X. For some reason, it won’t save and publish.

[Paul RModerator]

Hi,

Can you confirm that you are fully updated? (Theme and Plugins)

You can find the latest version numbers here: (http://theme.co/x/member/changelog/) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide.

Thanks

[universityabbeyParticipant]

FYI, I’m computer literate but am not tech-savvy.

I believe everything is updated. My WordPress dashboard lists no updates pending. When I clicked on “Updates” under the admin panel, it says the following:

“You have the latest version of WordPress.”

“Plugins
Your plugins are all up to date.”

“Themes
Your themes are all up to date.”

It might be helpful to note that I just purchased and installed X yesterday.

[universityabbeyParticipant]

This is a terribly frustrating experience. A big part of the reason I purchased X in the first place was how user-friendly it claimed to be. What I’m finding, however, is that a person has to be incredibly knowledgeable to merely get X up and running. It feels like false advertising.

[ChristianModerator]

Hey there,

We’re sorry that you’re having a bad experience. Please give us access to your WordPress admin so we could see and troubleshoot the issue.

Thanks.

[beedeebagsParticipant]

Hi

I am having the same issue. I have followed your steps above regarding users and everything is as it should be including updates. Can I please get some help?

Thank you

Cheers
Damian

[ZeshanMember]

Hi Damian,

Thank you for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[beedeebagsParticipant]

This reply has been marked as private.

[Anonymous]

I had the same problem too. Then I spotted a dropdown full width bar marked ‘Publish’, opened it, and there was the Update button I thought had disappeared. See if it works for you!

[Paul RModerator]

Hi Damo,

We also need the http login.

http://screencast.com/t/xaqecDCVKcb

@2sense

Thanks for sharing.

[beedeebagsParticipant]

This reply has been marked as private.

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