[cathykelleyParticipant]

I tried the instructions I found in your forum for re-installing the theme and visual composer but I am still having problems. I contacted the support group for Visual Composer and they directed me back to you, saying I needed to delete the version of visual composer that came packaged with your theme. Can you tell me which are the relevant files in the x folder that I need to delete so that I can install the stand alone version of Visual Composer that I bought?

FYI
I’m using WordPress 3.9.2
Mac OS 10.9.4
I bought Visual Composer 4.3
I’m using theme x
I’m using a remote server, so I need to use an FTP client to access the theme once it has been installed

The message I get when I try to install visual composer is:

The plugin does not have a valid header….
Destination folder already exists. /data/25/2/74/116/2889931/user/3185811/htdocs/wordpress4/wp-content/plugins/js_composer/
Plugin install failed.

Thank you.

[CousettMember]

Visual Composer is an integrated plugin that has been customized heavily to work with X. This KB article goes over the specifics – http://theme.co/x/member/kb/integrated-plugins-visual-composer/ Since it is so heavily customized you can not use the standard version of VC but only the one that comes with X. I hope this helps.

[rappapo2Participant]

I had the same issue earlier today. I had re-installed wordpress and then re-installed the x-code theme. The first time I had installed wordpress and x, the visual composer installed correctly. However, I had to re-install it and now I am getting the error message: The plugin does not have a valid header.

Any help with this issue would be appreciated.

Thank you.

[RadModerator]

Hi Rap,

Have you tried installing it using FTP?

Would you mind providing an admin login? I’d like to re-produce the issue you’re getting.

Thanks.

[rappapo2Participant]

This reply has been marked as private.

[MrinalMember]

Hi There,

Yes, the js_composer.zip file is for Visual Composer plugin

[evandtraeParticipant]

I am having the same problem with a failed visual composer install message indicating the destination folder already exists. Please let me know how to proceed.

[DarshanaModerator]

@evandtrae

Within our main X Template folder, locate the zip file “js_composer.zip” which is under (“x/framework/plugins/“). Unzip the file js_composer.zip and use a FTP Client software (FileZilla Client) to upload it into your server (ROOT/wp-content/plugins) folder.

Once you upload it to the server, log-in to your WordPress back-end and head over to the Plugins -> Installed plugins to activate the Visual Composer plugin.

Thanks!

[evandtraeParticipant]

I uploaded the files to my server but Visual Composer will not install. A message comes up in WP that indicates the plugin is installing from my server but it actually doesn’t install.

My web host suggested I ask for the exact URL with the file names to download the files again. I would appreciate any further suggestions you may have.

Being new to web design, X is really not helpful for me if I cannot use Visual Composer.

[Kosher KMember]

Hi There,

Would you mind providing wordpress and FTP access of your site for us to check and investigate on your issue,

Thanks

[evandtraeParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi,

Thanks for providing login credentials.

I was able to install the visual composer plugin in your site.

Also the customizer seems to be working fine from here.

http://screencast.com/t/YcyEbTH3

In your homepage there are a bunch of shortcodes that are showing up.

Try to add the codes in text editor http://screencast.com/t/s63CYr4kk

Thanks

[johnebaseParticipant]

I am having the same problem with Extensions

Shortcodes
Slider Revolution
Visual Composer

I get “The plugin does not have a valid header.” I am not using a FTP i’m working directly to the wordpress dashboard

[johnebaseParticipant]

I do not have access to my c-panel

[FriechModerator]

Hi There,

This could mean your server is timing out when it tries to download X Shortcodes. You may be able to check with your host about this. You can also install the plugins manually via WP plugin upload. Download the .zip files on the link below:

yourdomain.com/wp-content/themes/x/framework/plugins/x-shortcodes.zip
yourdomain.com/wp-content/themes/x/framework/plugins/js_composer.zip
yourdomain.com/wp-content/themes/x/framework/plugins/revslider.zip

Replace the yourdomain.com to your site actual domain.

Thanks!

[Author]

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