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August 4, 2014 at 3:40 pm #77751
dear support
i’m stucked. as i’m not a pro and can’t really find my way through the other posts along this, i would be very happy if could check what’s wrong on my site with wp 3.9.1, newest x and x-shortcodes.
problem: when i want to start editing the page “home” i just get a blank white page. the only way the visual composer comes back, is by deactivating the plugin file gallery. but this plugin is needed to fill the galleries in x portfolio-items, as mentioned in other posts.
can you see whats wrong? i’ll send login in next post. because of time-shift we’ll loose a lot of time waiting for eachother, so if you find a solution please install it directly and test – without deleting my content, pleaseor you’ll give me a step-by-step for dummies if i’ll have to do it myself…
thanks a lot, simonAugust 4, 2014 at 3:41 pm #77753This reply has been marked as private.August 5, 2014 at 6:26 am #78047You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
August 5, 2014 at 7:49 am #78094hi
thanks for reply.
i did that already before, as mentioned in my first post. by then, it was filegallery plugin. can’t delete it because without that, i can’t build a gallery for portfolio (as mentioned in other posts, this plugin is mandatory for your gallery working).
today it looked a bit different: filegallery ok, i can have eather revslider or contact form 7 activated to have visualeditor working, with both i’ll get the white screen. i tried deleting both and reinstalling, not better. i use both plugins in my pages, both are mandatory for your theme.
what are the next steps?cheers, simon
August 5, 2014 at 1:40 pm #78339I’m really sorry for the issue you’re facing. A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( ‘WP_DEBUG’ , true ); just above /* That’s all, stop editing! Happy blogging. */ For example:define('WP_DEBUG', true); /* That's all, stop editing! Happy blogging. */
When you revisit the page with the white screen, you should have some error output describing the issue in more detail.
August 5, 2014 at 3:57 pm #78494thanks for the advice! result:
entering the “white out” gives no feedback at all, white all over. as long it comes up with white, it does make no difference what plugins are activated.
as soon as it works, means the right plugins deactivated and vc starts, and everywhere else around wp (right from start incl. login-screen entering wp-site) brings up following:Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 72 Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 72 Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 72 Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 105 Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 105 Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 105 Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 69 Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 69 Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 69 Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 102 Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 102 Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 102
does it give you a hint?
didnt use icon or renew stack at all, just played around with integrity. also tried uploading the two files again, no difference (and there was no difference in size local/server).
when you login from your machine, do see the same? i also placed phpinfo if you’re interested in more info about the site (hosted by hoststar.ch):
http://unicent.ch/phpinfo.php
any joker you could play would be appreciated
August 6, 2014 at 3:10 am #78704Hi Simon,
I’m sorry it did not give any feedback.
You must have entered some characters on the home page content that is causing the error
and gives a white page.Would you mind giving us access to the database.
Thanks
August 6, 2014 at 6:06 am #78740This reply has been marked as private.August 6, 2014 at 12:42 pm #78949Hi Simon,
Follow the tricks as it’s happening to HomePage only.
1) Deactivate the File Gallery plugin.
2) Open the HomePage > Copy all the content from it using Classic Mode of VC
3) Create a New page with copied content
4) Activate the File Gallery plugin, check the issue happens again on that page or not.
5) If not then use newly created page as your homepage & deleted the previous one.August 6, 2014 at 3:39 pm #79128wow, now my vocabulatory in english definitly is coming to an end, that i could express what a great person you are
so i just note shortly: yesssss, it works!thanks so much and have a great day
August 6, 2014 at 3:46 pm #79137LOL!
You’re welcome Simon, Have a nice day, Cheers!
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