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  • #77751

    simon w
    Participant

    dear support
    i’m stucked. as i’m not a pro and can’t really find my way through the other posts along this, i would be very happy if could check what’s wrong on my site with wp 3.9.1, newest x and x-shortcodes.
    problem: when i want to start editing the page “home” i just get a blank white page. the only way the visual composer comes back, is by deactivating the plugin file gallery. but this plugin is needed to fill the galleries in x portfolio-items, as mentioned in other posts.
    can you see whats wrong? i’ll send login in next post. because of time-shift we’ll loose a lot of time waiting for eachother, so if you find a solution please install it directly and test – without deleting my content, please 😉 or you’ll give me a step-by-step for dummies if i’ll have to do it myself…
    thanks a lot, simon

    #77753

    simon w
    Participant
    This reply has been marked as private.
    #78047

    Cousett
    Member

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    #78094

    simon w
    Participant

    hi
    thanks for reply.
    i did that already before, as mentioned in my first post. by then, it was filegallery plugin. can’t delete it because without that, i can’t build a gallery for portfolio (as mentioned in other posts, this plugin is mandatory for your gallery working).
    today it looked a bit different: filegallery ok, i can have eather revslider or contact form 7 activated to have visualeditor working, with both i’ll get the white screen. i tried deleting both and reinstalling, not better. i use both plugins in my pages, both are mandatory for your theme.
    what are the next steps?

    cheers, simon

    #78339

    Cousett
    Member

    I’m really sorry for the issue you’re facing. A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
    define( ‘WP_DEBUG’ , true ); just above /* That’s all, stop editing! Happy blogging. */ For example:

    define('WP_DEBUG', true);
    
    /* That's all, stop editing! Happy blogging. */

    When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

    #78494

    simon w
    Participant

    thanks for the advice! result:
    entering the “white out” gives no feedback at all, white all over. as long it comes up with white, it does make no difference what plugins are activated.
    as soon as it works, means the right plugins deactivated and vc starts, and everywhere else around wp (right from start incl. login-screen entering wp-site) brings up following:

    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 72
    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 72
    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 72
    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 105
    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 105
    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/renew.php on line 105
    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 69
    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 69
    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 69
    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 102
    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 102
    Notice: Undefined variable: output in /home/www/web141/html/testing/wp/wp-content/themes/x/framework/functions/global/admin/thumbnails/icon.php on line 102

    does it give you a hint?
    didnt use icon or renew stack at all, just played around with integrity. also tried uploading the two files again, no difference (and there was no difference in size local/server).
    when you login from your machine, do see the same? i also placed phpinfo if you’re interested in more info about the site (hosted by hoststar.ch):
    http://unicent.ch/phpinfo.php

    any joker you could play would be appreciated 😉

    #78704

    Paul R
    Moderator

    Hi Simon,

    I’m sorry it did not give any feedback.

    You must have entered some characters on the home page content that is causing the error
    and gives a white page.

    Would you mind giving us access to the database.

    Thanks

    #78740

    simon w
    Participant
    This reply has been marked as private.
    #78949

    Mrinal
    Member

    Hi Simon,

    Follow the tricks as it’s happening to HomePage only.

    1) Deactivate the File Gallery plugin.
    2) Open the HomePage > Copy all the content from it using Classic Mode of VC
    3) Create a New page with copied content
    4) Activate the File Gallery plugin, check the issue happens again on that page or not.
    5) If not then use newly created page as your homepage & deleted the previous one.

    #79128

    simon w
    Participant

    wow, now my vocabulatory in english definitly is coming to an end, that i could express what a great person you are 😉
    so i just note shortly: yesssss, it works!

    thanks so much and have a great day

    #79137

    Mrinal
    Member

    LOL!

    You’re welcome Simon, Have a nice day, Cheers!