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  • December 14, 2016 at 5:42 am #1292563

    Arns
    Participant

    Hi there,

    I just did an update of the Visual Composer and then it appears an failure: “HTTP ERROR 500”. Nothing happend, if i try to login. The website is down.

    I tried an backup with the hoster and nothing changed. What should I do?

    I look forward for your help.

    Regards,

    Christian

    December 14, 2016 at 7:39 am #1292693

    Christian
    Moderator

    Hey Christian,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    December 14, 2016 at 10:19 am #1292918

    Arns
    Participant
    This reply has been marked as private.
    December 14, 2016 at 10:57 am #1292985

    Rupok
    Member

    Hi Christian,

    It looks blank on my end, perhaps there is any fatal error caused by the plugin. I guess it was not updated completely. Let’s remove the plugin folder js_composer from wp-content/plugins/ and check again. If it’s back then install again from X Addon menu.

    Cheers!

    December 15, 2016 at 5:30 am #1294077

    Arns
    Participant

    Hi there,

    it is still not working.

    Regards,

    Christian Arns

    December 15, 2016 at 6:19 am #1294123

    Paul R
    Moderator

    Hi,

    I would like to check but the ftp login provided is not working.

    Kindly double check and let us know.

    Thanks

    December 16, 2016 at 2:30 am #1295400

    Arns
    Participant
    This reply has been marked as private.
    December 16, 2016 at 2:55 am #1295413

    Lely
    Moderator

    Hello Christian,

    I did check your site again and I can see that you have remove js_composer from plugins folder already. When I check your site again it is not blank anymore but rather 500 Internal Server error. Please check this link for some guidance:http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    Do let us know how this goes.

    December 16, 2016 at 3:45 am #1295451

    Arns
    Participant

    okay. it worked. But I can not install the visual composer again?

    Regards,

    Christian

    December 16, 2016 at 3:45 am #1295453

    Arns
    Participant

    Now it worked. Thanks a lot =)

    December 16, 2016 at 3:47 am #1295454

    Arns
    Participant

    Okay. If I update plugins, it crashed again…

    December 16, 2016 at 4:29 am #1295476

    Arns
    Participant

    Maybe this is the reason for it?

    December 16, 2016 at 7:12 am #1295561

    Joao
    Moderator

    Hi There,

    These messages for update will keep popping sometimes, sometimes while testing we are in X a version behind, you can check it the latest version available with the theme on our changelog.

    https://theme.co/changelog/

    You mentioned before it had worked, what did you do after it that brought the issue again?

    Let us know

    Thanks

    December 20, 2016 at 2:20 pm #1299732

    Arns
    Participant

    The message appears all the time. I tried to put the code into the file, but it does not work.

    I did nothing.

    Regards,

    Christian

    December 21, 2016 at 12:10 am #1300163

    Paul R
    Moderator

    Hi Christian,

    Upon checking I can see your plugin is already updated and your site working correctly.

    Please let us know if this is still an issue in your end.

    Thanks

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