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  • #894134
    Houston
    Participant

    I am using these versions.
    WP – 4.5
    X – 4.3.4
    Cornerstone – not using it but it is installed
    Visual Composer – 4.9.2

    When I used to press “Edit Page I go tot see all the code under visual composer in the admin section. Now all I get is this. http://grab.by/PEFq

    So if I want to edit the page I have to go to the raw code in order to edit. I have several editors for this site and they do not knw code. I need to get VC working again.

    Many thanks,
    Houston

    #894928
    Rupok
    Member

    Hi Houston,

    Thanks for writing in! Can you confirm that you are fully updated? (Theme and Plugins)

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    #895360
    Houston
    Participant

    I don’t understand. I put the version of everything in my original post. Can you not tell from that?

    #896286
    Christopher
    Moderator

    Hi there,

    You should have following version :

    X v4.4.2
    Cornerstone v1.2.4
    Visual composer v4.11.2

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Hope that helps.

    #900541
    Houston
    Participant

    After manually updating Cornertone I am now getting this error all over the site.
    http://grab.by/PKsi

    I tried restoring my site from a backup and the front end is now working but when I try to login into the admin I get this error.

    Fatal error: Cannot redeclare class Cornerstone_Router in /home/splitlig/public_html/dcc/wp-content/plugins/cornerstone/includes/classes/common/class-router.php on line 470

    If I remove the Cornerstone plugin all together it works just fine.

    Lastly, where can I fond the “WPBakery Visual Composer” plugin? It is no longer in the “framework” folder within X theme.

    Many thanks,
    Houston

    #900838
    Houston
    Participant

    I have also see that automatic updates are up and running… http://grab.by/PKSu

    I see this on the plugins page.
    http://grab.by/PKSI

    Why are the auto updates unavailable?

    #901398
    Houston
    Participant

    So after getting the updater to work, I am now not able to get eh site working. I could really use some help. I have no idea what to do from here. Even after restoring an old backup I am having an issue with the site. I really don’t understand why.

    #901728
    Thai
    Moderator

    Hi There,

    In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link login to your site
    – WordPress Admin username / Password
    – FTP Account

    Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

    Thanks.

    #902242
    Houston
    Participant

    See private post.

    #902243
    Houston
    Participant
    This reply has been marked as private.
    #903160
    Nico
    Moderator

    Hi There,

    It would be great for you to create a clone of your site to be your dev site so that we could check debug your site from there and would not disrupt or destroy your live site.

    Feel free to let us know if it is already setup so we could check it closer.

    We’ll be happy to check it once the dev site is already setup.

    Thank you so much for understading.

    #903162
    Houston
    Participant

    I am still trying because I really need to get this site up and running properly. There are lots of admins that need to make updates to the site and I cannot do the updates until this is fixed.

    http://grab.by/PNcU

    #903174
    Houston
    Participant

    Can you also tell me where I can get a copy of VC please? It is no longer in the framework directory where it used to be. If this does not work for me than I will crate the dev site and give you access to it. I need to get this up asap.

    UPDATE: I have created the staging area for the site. It is a duplicate. Login credentials are the same as above but the URL is now http://www.staging4.dallascameraclub.org/wp-admin

    Many thanks,
    Houston

    #903193
    Houston
    Participant

    I was able to update Cornerstone, VC, and X all via automatic update on the staging sever. Not sure why. However, the site has fallen apart now. Arghhhh.

    It should look like this: http://grab.by/PNeA
    No this: http://www.staging4.dallascameraclub.org/

    #903238
    Houston
    Participant

    Well I took a chance on the live site and took the version of VC from the staging site and put it on the live site then updated WP, cornerstone, and X. It seems to work just fine now.

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