[helloshawnsaylorParticipant]

Hi – we have several sites using the X theme, and have no problems. We upgraded to WordPress 4.3 today, and now when I make any changes to the home page (the only page built using the Visual Composer, with all the blocks of content you can drag around) it gets wonky. The customer-facing live site is fine, but the Visual Composer only shows the first box. After that, it looks as if there’s no more content on the page – and I can’t get back to it unless I restore to an earlier version of the page from BEFORE we upgraded WordPress. I can’t just go back to an hour ago, for example.

We also upgraded on a sister site (almost identical) and the exact same thing is happening. It ISN’T happening on the sites we haven’t upgraded yet.

I have screenshots to share, if that’s possible. That might help show what I’m talking about.

website: http://www.breakoutcincinnati.com/
Wordpress version: 4.3 (now)
X theme version: 4.0.6
X CHILD theme version: 1.0.0
Shortcode plugin version: 3.0.5

Not sure what to do – but essentially it means we can’t edit the one-page site without having to make all the changes we need to make again, after reverting to a week ago – every single time. I would really appreciate some support. Thanks! – Shawn

[Rue NelModerator]

Hello There,

Thanks for writing in!

Upon checking your site, it seems that you have successfully updated your X theme to the latest version. And still using X Shortcodes. Please deactivate and delete X Shortcodes 3.0.5 plugin. Please take note that X shortcodes 3.0.5 and its functionality has been consolidated into Cornerstone which you can install by going to X Addons > Extensions.

For more details about Cornerstone, please check it out here: http://theme.co/blog/x-version-4-introducing-cornerstone/

Hope this helps. Kindly let us know.

[helloshawnsaylorParticipant]

Hi – thanks for the quick response. I wanted to wait until the site launch wrapped up before trying this.

I activated Cornerstone and deactivated/deleted the Shortcodes plugin, but that didn’t fix the issue.

Here’s a dropbox link to see the screenshots I took, the ones called “working_” are what the page editor looked like before the update. The one called “not_working” is what it looked like after.

https://www.dropbox.com/sh/uurpc0vbtzb8a2x/AABmYuG0Yy6KE3AhSHMmKTl3a?dl=0

Again, the site still looks correct on the customer-facing side: it’s like something isn’t connecting on the page editor side.

Thoughts?

[Nabeel AModerator]

Hi again,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[helloshawnsaylorParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

Thank you for the very detailed information. Upon inspection, there might be files that were corrupted during the update. Please reinstall WordPress, X theme, and other plugins in your site.

You could also try testing for a plugin conflict. There might be plugins that has incompatibility issues with the latest WordPress release. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Please let us know how it goes.

[helloshawnsaylorParticipant]

Thanks, I’ll give it a shot sometime late over the weekend and follow up.

[Rue NelModerator]

Great! Please let us know how it goes.

[helloshawnsaylorParticipant]

Hey guys – no luck so far, re-installed WordPress, deactivated and reactivated all plugins (did this several times in a myriad of ways – no results), moved on to uninstalling and reinstalling the plugins (both from X and third parties, and manually reinstalled the X theme itself. Also disabled the child theme, and switched to WordPress’ 2015 theme and back.

Nothing ever seemed to have an effect on the issue. I also updated the theme today, an email from ThemeForest said there was a more recent one. Manually updated that as well, no nice.

Not sure what to do next, but I’m stuck – if I try to go to the standard page builder any HTML of JS is converted to long strings of letters and numbers, so I can’t edit anything. Any help would be appreciated. Thanks!

[Paul RModerator]

Hi,

Upon checking, it seems that the codes in your raw html and raw javascripts are the ones breaking the VC layout structure.

I copied the code in my local test site then tried removing the contents in your raw html and raw js in text editor.
When I go back to the backend editor, everything seems to be showing.

[vc_row inner_container="true" no_margin="true" border="none" bg_color="#f7f7f7" class="herovideo"][vc_column fade_animation="in" width="2/3" id="about"][visibility type="visible-phone"][gap size="2em"][/visibility][x_video_embed type="16:9" no_container="true"]

<iframe src="https://www.youtube-nocookie.com/embed/KohoItAgySI?rel=0&controls=0&showinfo=0" width="853" height="480" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

[/x_video_embed][/vc_column][vc_column fade_animation="in" width="1/3" style="padding-left:1em; padding-right:1em;"][text_output]
<h2 style="margin: 0px; text-align: left;">What are Breakout Games?</h2>
[/text_output][gap size="1.5em"][text_output]

Each Breakout Game is a real-life adventure for a small group. It’s great for groups of friends, family, or coworkers. You have one goal: escape the room in under 1 hour. You’ll solve puzzles, crack codes, find hidden items, and more in order to escape!

[/text_output][gap][vc_raw_html]

[/vc_raw_html][/vc_column][/vc_row][vc_row inner_container="true" no_margin="true" border="none" bg_color="#efefef"][vc_column width="1/1"][custom_headline type="center" level="h1" looks_like="h1" accent="true" id="games"]

<span style="color: #858585;">Breakout Rooms</span>

[/custom_headline][vc_raw_html]

[/vc_raw_html][/vc_column][/vc_row][vc_row inner_container="true" no_margin="true" border="none" bg_color="#f7f7f7"][vc_column width="1/1"][custom_headline type="center" level="h1" looks_like="h1" accent="true" id="locations"]

<span style="color: #858585;">Location</span>

[/custom_headline][vc_row_inner][vc_column_inner width="1/4"][vc_raw_html]

[/vc_raw_html][gap size="40px"][/vc_column_inner][vc_column_inner width="3/4"][map]

<iframe style="border: 0;" src="https://www.google.com/maps/embed?pb=!1m14!1m8!1m3!1d3094.347930937264!2d-84.44129269999999!3d39.144067400000004!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x8841b27ee684a387%3A0xd2e2ed844dae5b41!2s3653+Michigan+Ave%2C+Cincinnati%2C+OH+45208!5e0!3m2!1sen!2sus!4v1431368831126" width="600" height="450" frameborder="0"></iframe>

[/map][/vc_column_inner][/vc_row_inner][/vc_column][vc_column][custom_headline type="center" level="h1" looks_like="h1" accent="true" id="corporate"]

Corporate & Business

[/custom_headline][vc_row_inner][vc_column_inner width="1/2"][text_output]
<h2>LET’S TAKE TEAM-BUILDING TO A WHOLE NEW LEVEL.</h2>
Why should you make Breakout Cincinnati your next company outing? There are all kinds of reasons. Groups work together to solve problems and make progress as a team. Our games are mentally stimulating and don’t require much physical exertion, so it’s a safe choice for all types of employees. And the environment is fun and exciting - leagues ahead of traditional team-building exercises.[/text_output][vc_raw_html]

[/vc_raw_html][gap size="40px"][/vc_column_inner][vc_column_inner width="1/2"][image type="none" float="none" info="none" info_place="top" info_trigger="hover" src="584" style="width: 100%; max-width: 600px;"][text_output]

<span style="color: #d1202f;">Ready to get started?</span> Let us know some details and one of our Booking Agents will contact you with more information.

[/text_output][contact-form-7 id="590"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row inner_container="true" no_margin="true" border="none" bg_color="#efefef"][vc_column width="1/1"][custom_headline type="center" level="h1" looks_like="h1" accent="true" id="faq"]

FAQ

[/custom_headline][vc_row_inner][vc_column_inner width="1/2"]
"What
 


It’s an interactive, live game where you’re a main character. You and your group discover puzzles, challenges, access secret areas and crack codes to unlock the final door and escape. The game originated in Japan and is based off <a href="http://en.wikipedia.org/wiki/Escape_the_room">Escape the room</a> video games created by Toshimitsu Takagi in 2005.

 
 
 
"Is
 


Anyone can come and play! However, if you are under 14 years of age, you must be accompanied by a parent or guardian. If you are under 18 and coming without a parent or guardian please <a href="http://www.breakoutcincinnati.com/waiver/">fill out this waiver</a> and bring it to your game.

 
 
 
"What
 


We recommend arriving at least 15 minutes prior to your booking. We do have to keep a strict schedule, so if you arrive late you may not receive the full 60 minutes in your room.

 
 
 
"Do
 


Just your friends and a winning spirit! You will only need the clues within the rooms to escape.

 
 
 
"Are
 


No! Your safety is our top priority, so we don’t really “lock” you in. You have the option to leave the room at any time if necessary. However, once you leave a room, it’s game over for you (though your team may still play).

 
 
 
"Are
 


Yes. Cameras are used to monitor your live experience.

 
 
 
"What
 


We will be monitoring your progress throughout the game and will make sure you don’t get “stuck”  – after all, we want you to have fun! Remember, it’s not only about trying to escape, it’s about the full experience.

 
 
 
[/vc_column_inner][vc_column_inner width="1/2"]
"What
 


If your group doesn't book all of the available spots in a room it will stay available for other groups to book as well.  You could possibly be paired with another group.

 
 
 
"Can
 


We recommend that you <a href="http://www.breakoutcincinnati.com/book-now/">look online at our booking page</a> to see our game times. We can't guarantee a spot unless you've booked ahead of time.

 
 
 
"Are
 


Sorry, but all sales are final.

 
 
 
"Are
 


Yes. You can give/sell your tickets to another person.

 
 
 
"What
 


We take every major credit cards through our <a href="http://www.breakoutcincinnati.com/book-now/">online booking page</a>.

 
 
 
"Is
 


All rooms have a minimum of 2 players and a maximum of 6-8 players (depending on the theme).

 
 
 
"Can
 


Sorry, but using phones or cameras is not allowed in the rooms. You can keep them with you but no selfies.

 
 
 
[/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row no_margin="true" padding_bottom="5em" border="none" marginless_columns="true" bg_color="#414a4e" class="x-content-band-nopad"][vc_column fade_animation="in" width="1/1"][text_output]

[enjoyinstagram_mb_grid]

[/text_output][vc_raw_html]

[/vc_raw_html][vc_raw_js]

[/vc_raw_js][/vc_column][/vc_row]

Though I am not sure what the codes are as VC converts it to strings of letters and numbers.
You might need to redo those areas using the updated VC.

Thanks

[helloshawnsaylorParticipant]

Okay cool – let me give that a shot and see what happens. Thanks! – Shawn

[Prasant RaiModerator]

Let us know how it goes.

[Author]

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