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  • #898776
    amy k
    Participant

    I’ve tried everything!!! (I think)
    It all happened when i updated to Word Press 4.5.
    The entire site is built with Visual Composer (and it’s what the client knows how to use, so I need to continue to use it.)
    Please help, as they can’t access any of their pages to make changes using VC. The page just hangs, and loads and loads… log in credentials to follow.

    #898778
    amy k
    Participant
    This reply has been marked as private.
    #898835
    amy k
    Participant

    I just realized I need to be using VC 4.11.2. Which something my client will have to pay extra for? They are a not-for-profit, so I feel terrible telling them they need to pay for something that originally came packaged with the theme 🙁

    #899730
    Rupok
    Member

    Hi there,

    Thanks for writing in! Would you tell us how did you realize that you need to pay extra? Our Version Compatibility says the version v4.11.2.1 is compatible with X and I can see this on automatic update. If you can’t see then just check from Dashboard > Updates. So just update this to latest version to solve the issue.

    Hope this makes sense.

    Cheers!

    #900170
    amy k
    Participant

    for whatever reason, I did not have the option to update the VC plug in yesterday. This morning, I log in and it allowed me to update and the VC is loading just fine. Thank you for your time 🙂

    #901459
    Rupok
    Member

    You are welcome!

    Glad that you figured it out. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

    Thanks for using X.

    Cheers!

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