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  • April 27, 2016 at 12:39 pm #902665
    Rebekah N
    Participant

    Hi there,

    I had many of my pages designed with visual composer elements. They are not there any more and I can only see/edit the code by going into classic mode and viewing in visual or text mode. If I try to load in cornerstone, corner stone does not load/endlessly loads.

    Thanks for you help 🙂
    Rebekah

    April 27, 2016 at 12:42 pm #902674
    Rebekah N
    Participant
    This reply has been marked as private.
    April 28, 2016 at 12:08 am #903531
    Rad
    Moderator

    Hi there,

    Thanks for writing in.

    You can’t edit content in cornerstone if it’s built from the visual composer. But I like to see your setup first.
    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks!

    May 2, 2016 at 1:54 pm #909576
    Rebekah N
    Participant
    This reply has been marked as private.
    May 2, 2016 at 10:29 pm #910117
    Lely
    Moderator

    Hello Rebekah,

    Please double check the credentials above. It says Invalid username or password when I tried to login.

    May 3, 2016 at 8:37 am #910716
    Rebekah N
    Participant
    This reply has been marked as private.
    May 3, 2016 at 10:55 am #910967
    Joao
    Moderator

    Hi Rebekah,

    Your Visual Composer Plugin is outdated, please upgrade to the new version and everything should work fine.

    Contact us if you need further help,

    Thanks

    Joao

    May 3, 2016 at 1:31 pm #911230
    Rebekah N
    Participant

    Thank you 🙂

    May 3, 2016 at 9:46 pm #911772
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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