[Guy CParticipant]

I have following plugins installed on my WordPress 3.9:
WPBakery Visual Composer 4.1.2
X-shortcodes 2.2.1

They come straight from a clean X-theme install (incl. updates through the wordpress admin panel).

Whatever i try to do, the visual composer just doesn’t seem to load. I just keep getting the message “Loading, please wait…”. I can add elements and then i see the placeholders for the elements, but when i try to edit an element i always get an empty popup. There is nothing visual about the visual composer so far.

Very disappointing, because it seems to be a great theme.

Some help is appreciated.

Regards,

Guy

[SupportMember]

Hi there!

Thank you for using the theme!

Please increase the memory limit to at least 256M. The first thing you can do is to enter the following lines in your wp-config.php file at the root of your installation:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can also contact your hosting provider if you’re not comfortable doing the adjustments yourself. This should fix the issue unless your hosting provider has a limit on these parameters. Kindly read the documentation for a comprehensive info about the subject: http://theme.co/x/member/kb/solutions-to-potential-setup-issues/

Also, please check the access rights on Settings > Visual composer. Let us know if it works.

Cheers!

[Guy CParticipant]

Thanks for the support!

It seems my hosting provider has a 128M limit. Damn!

Case closed i presume… 🙂

Cheers!

[AlexanderKeymaster]

Hi Guy,

Before we close this out, I wouldn’t expect this to happen if you truly have 128M available. Often we advise memory increases for issues like this because hosts like to set a limit. However, 128M should be enough to operate the site.

Would you happen to have any other plugins active? Maybe there’s a conflict? You can test for one by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

[Philipp SParticipant]

Hi,

I have 256M available and still have the issue. Sometimes it loads after a really long time (30 seconds), sometimes it doesn’t to at all. No other plugins activated.
What can I do to speed up the process? It has been better a couple of days ago, not sure what changed.

Philipp

[RadModerator]

Hi Philipp,

Seems like your host has slow processing time. This is due to many services, or scripts running at the same time at your host (mostly shared hosting).

Could you try increasing processing time?

Add this at your wp-config.php the same way you added memory limit?

ini_set('max_execution_time', 300);

Another option is adding it at you site’s .htaccess file.

php_value max_execution_time 300

Hope this helps.

[Philipp SParticipant]

It does feel snappier right now! Thanks!

[RadModerator]

You’re welcome Philipp!

[Guy CParticipant]

Hi

I don’t have any other plugins installed than the ones who came with the X-package.

Disabling plugins is something i tried before posting to this forum. I read all the articles about visual composer and tried several things. Disabling plugins didn’t work for me.

I’m trying it now on my now laptop with MAMP and there it works like a charm.

The ini-setting doesn’t work either 🙁

Thanks for looking into it!

Regards,
Guy

[Guy CParticipant]

Ok, found the issue : broken shortcode in the ‘My Shortcodes’ section.

Thanks all! Your service is A-ok! 😉

Regards,
Guy

[AlexanderKeymaster]

Great! Glad to hear you got it worked out. Thanks for letting us know. 🙂

[Author]

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