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  • #238325

    michaeljloria
    Participant

    Hello,
    We’ve been using Visual Composer with no issues, but now it just hangs an will not load. I’ve rebooted the web Server. I’ve disabled all the plugins.

    Wordpress 4.1.1, Theme Version 3.2.3, and Visual Composer 4.3.5
    http://www.fuelcommunity.com

    #238475

    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    You could try following this thread: https://theme.co/x/member/forums/topic/visual-composer-does-not-load/

    Let us know how it goes.

    Cheers!

    #238678

    michaeljloria
    Participant

    Thank you,
    I tried Chmod 644 suggestion that did not work. My provider also does not block ajax.

    This is the error I receive in the Safari Debugger:

    [Error] TypeError: undefined is not an object (evaluating ‘parent.vc.loaded’)
    (anonymous function) (vc_page_editable.js, line 584)
    j (jquery.js, line 2)
    fireWith (jquery.js, line 2)
    ready (jquery.js, line 2)
    J (jquery.js, line 2)

    #238802

    Paul R
    Moderator

    Hi Michael,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #239290

    michaeljloria
    Participant
    This reply has been marked as private.
    #239414

    Nico
    Moderator

    Hi There,

    This kind of issue has a lot of solutions or answer to the problem sometimes its too difficult to identify which one is the right solution. Hope that you would understand that. Thanks.

    Another solution is re install your VC using your ftp. Guide kind be found here: https://theme.co/x/member/kb/updating-your-theme-and-plugins/

    Also check this links below if the answer above is not working:

    https://theme.co/x/member/forums/topic/visual-composer-frontend-not-working-endlessly-loading/#post-190567
    https://theme.co/x/member/kb/solutions-to-potential-setup-issues-visual-composer/

    Hope it helps.

    Let us know.

    Cheers.

    #241761

    michaeljloria
    Participant

    This issue was some Java Script Code for a form from hubspot that we inserted into a link. We will open up a separate question for how to insert hubspot. Thank you!

    #241858

    Rad
    Moderator

    You’re welcome 🙂