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  • January 30, 2017 at 4:45 am #1350519
    raulpinadesign
    Participant

    Hello!
    I have a website developed with visual composer.
    Recently I went to update some contents and verified that the editor of the visual composer was not working.
    If I click on “classic editor” the code appears all over.
    If I try to open the two other editors it seems empty and will not let me create any box.
    I already put a new key and it still does not work.
    I have a development site exactly the same, but with another key that works correctly.
    I believe it has something to do with the licenses.
    Could you help me?

    January 30, 2017 at 5:19 am #1350545
    Christopher
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site and page in question
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 1, 2017 at 3:44 am #1353396
    raulpinadesign
    Participant
    This reply has been marked as private.
    February 1, 2017 at 5:03 am #1353464
    Christopher
    Moderator

    Hi there,

    You’re using outdated version of x and plugins. Please follow this link https://community.theme.co/kb/updating-your-theme-and-plugins and update theme and plugins manually via FTP. Next remove x shortcodes plugin and visit X addons page to install cornerstone automatically.
    Please follow this link to validate your product : https://community.theme.co/kb/product-validation

    Hope it helps.

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